Teresiah Gacheru

▪ Creative and detail-oriented Graphic Designer with 2 years of experience in developing compelling visual content for print and digital media. Proficient in Adobe Creative Suite, with a strong portfolio demonstrating expertise in branding, and marketing materials. Adept at collaborating with clients and teams to deliver innovative design solutions that meet project goals and deadlines.
▪ Dedicated Customer Care Representative with 5 years of experience providing exceptional support and resolving customer issues across various channels. Proven ability to handle inquiries, process transactions, and manage complaints with empathy and efficiency. Strong communication skills and a commitment to delivering a positive customer experience, with a track record of improving customer satisfaction and retention.
▪ Results-driven Supervisor with 3 years of experience managing teams and overseeing departmental operations. Skilled in performance management, training, and workflow optimization. Demonstrated ability to lead by example, resolve conflicts, and implement effective processes to enhance team productivity and achieve organizational goals. Strong organizational and leadership skills, with a focus on fostering a positive work environment.
▪ Highly organized and proactive Personal Assistant with 2 years of experience supporting executives and managing complex schedules. Expertise in handling administrative tasks, coordinating travel arrangements, and ensuring seamless daily operations. Excellent communication and multitasking abilities, with a commitment to confidentiality and efficiency in all aspects of support.

Muguru Secondary School
KCSE Certificate, Jan 2010 - Jan 2013

Muthangari Primary School
KCPE Certificate, Jan 2001 - Jan 2011

J.K.U.A.T University
Certificate in Computer Studies, Jan 2014 - Aug 2014