Stephen Babu

County Assemblies Forum (CAF)

Logistics – Finance & Admin department

CAF is a coordinating body of the forty-seven (47) County Assemblies established by the Constitution of Kenya, 2010 under Article 176. CAF is registered as a Society under the Societies Act, Laws of Kenya. The mandate of CAF is to support the County Assemblies performing their three core functions: law-making, oversight and representation. It consists of the County Assemblies Speakers’ Forum (CASF) and Members of County Assemblies (MCAs)

Roles and Responsibilities:

• Assist in planning and coordinating transportation routes and schedules
• Perform regular checks and basic maintenance of the company vehicle
• Maintain logs of vehicle mileage, service schedules, and repair needs
• Assist with the setup of materials for meetings, conferences, and events.
• Provide transportation for VIP guests (Hon. Speakers and Executive members of the board), ensuring timely and comfortable travel.
• Coordinate with other staff to manage transportation schedules effectively.
• Logistical planner for the CEO and Board officials (Hon. Speakers, Hon Chairman, Hon Secretary General and Hon. Members of the County Assemblies – MCA’s) and all Staff.
• In charge of organizing and updating County personal assistants to the Hon. Speakers and Executives on itinerary of meetings for efficiency

Additional Roles and Responsibilities Assigned:

• Recognize potential stakeholders and partners and add them to our database.
• Outlined all project tasks and activities and timelines.
• Facilitate coordination among project team members.
• Present daily Media Analysis to the organization at large.
• Updating the Correspondence and Engagement tracker of the company
• Doing registration for Government teams and other stakeholders like NGOs in our meetings.
• Doing protocol duties assigned by the supervisor of said department in visas follow-ups for honorable members in the specific embassies.
• Assisting in the Finance department when called upon especially on audits season and counties subscription fees follow ups
• Being part of County Assemblies Forum’s Tenders processing committee.
• Photographer in all engagements.
• Social media Updates on all platforms.
• Filling and retrieval duties. 

Faulu Microfinance Bank - HQ

Marketing Executive Service Officer

Roles and Responsibilities:

• Development of effective product promotion concepts.
• Developed and executed business strategies for developing new products 
• Work hand in hand with the Business development department in coming up with new loan products and interest rates
• Supervised Lead Processing Centre in charge of calls and processing leads
• Management of all branch projects in Branding and Experiential activities 
• Development of monthly, quarterly and year magazines
• Oversee and Design Brand Standards at the Branch Level
• Promote Faulu’s products and services (Sales).
• Creation of market activation program and concepts.
• Compiling client testimonials and video coverage
• Support in the development of documentaries
• Organizing corporate functions of the company
• Coordination and Execution of marketing activation to all branches.
• Prepare reports for activation results and brand audits for branches.
• Promote Corporate Social Responsibility to enhance a positive brand image.
• Regular social media updates, monitoring and brand communication. I achieved 30% increase in brand visibility.
• Timely correspondence with the branch sales teams.
• Growth in brand awareness within towns countrywide
• Engage the mass directly to promote products awareness and brand visibility
• Nurture a strong marketing on ground activation team

Faulu Microfinance Bank - HQ

Ag. Branch Operations Supervisor

Roles and Responsibilities:

• General Department Administration
• Monitoring reporting on client engagement and feedback regarding new products.
• Introduction of new products and spearheading launching on our branch.
• Schedule and supervise daily transaction processing workload
• Preparation of audit trail reports and monitoring of transactions forwarded to other departments/ branches until processed/resolved or cancelled.
• Assist in the investigation and/or resolution of enquiries relating to incorrectly processed transactions.
• Timely support to the Branch Operations Manager
• Review and authorize large volumes of approx. 500 transactions per day
• Daily possibility of transactions include new customer registration, Customer account changes, Customer exits and Account closures, transactions between customer accounts, Loan applications, amendments and terminations, Funds transfers and any other transactions as may be determined by the immediate supervisor.
• Provide guidance on investigation and/or resolution of customer enquiries
• Ensure transactions are processed accurately as per customer instructions.
• Ensure transactions are processed within the agreed Product and System TAT
• Ensure all relevant documents required for a transaction have been provided.

Faulu Microfinance Bank - HQ

Teller

Nairobi/Kenya

Naivasha

Roles and Responsibilities:

• Provide Teller Services to Customers
• Accurate and timely processing of customer transactions in the System.
• Perform daily reconciliation of cash receipts and payments.
• Process daily cash collections and payments.
• Ensure all customer counter transactions are posted in the customer accounts
• Assist in the preparation of cash bundles for repatriation
• Maintain assigned cash holding limits as per stipulated branch limits.
• Filing of Cash transaction vouchers
• Maintain the security and confidentiality of the company and customer information
• Handling Cash Deposits and Cash withdrawals
• Ensure high standards of customer service by achieving the set standards
• Ensure no cash frauds or forgeries
• Processing of receipts and payments of notes and coins for all accounts in line with policies and operations procedures

Faulu Microfinance Bank 

Customer Relation Officer

Roles and Responsibilities:

• Provide face-to-face assistance to banking hall customers
• Open/Close tills for tellers and Senior Manager with T24
• Pass vault transfers
• Pass inter-teller transfers
• Investigate and respond to customer inquiries- Customer Relation
• Review Customer Account applications and processes in the System
• Cross-sell Faulu products and Channels to customers 
• Achieve customer satisfaction rate set by management
• General banking hall management: Cleanliness and tidiness of banking hall and ATM areas
• ATM Cards – Applications and Issuance, usage demos and replacements, 
• Receipt of standing instructions
• Applications for drafts, remittances, money orders and transfers
• Processing of Stop payments
• Custodian

Faulu Microfinance Bank 

Transaction Processing Officer (T24 emerge system)

Mombasa/Kenya 

Nairobi / Kenya

Roles and Responsibilities:

• Accurate and timely data entry of customer transactions into the System.
• Piloting of new system for processing and give feedback.
• Book all Loan applications and open Loan contracts
• Disbursement of cheque
• Input raw data from the field into T24 Emerge System
• Registration and modification of new clients
• Schedule and daily transaction processing workload and preparation of end day report.
• Provide resolution of customer Queries 
• Banks Reconciliations
• Fund Transfers

Kenya Power and Lighting Co.

Data processing officer

Roles and Responsibilities:

• Data entry using SAP (System Application Program) System 
• Stock Control using current System- MIGO
• Online Reservation of materials.
• Posting of materials in the system.
• Issuing of materials to contractors & technical teams.
• Receiving materials from Suppliers
• Data validation
• System support and Data analysis

The Technical University of Kenya