Junior Clerk - Nairobi, Kenya - Bliss Healthcare

Description

ABOUT THE COMPANY

Bliss Healthcare is a leading integrated healthcare network in Kenya providing complete outpatient services. We take pride in providing efficient, accessible, quality and affordable healthcare services, across 37 counties in Kenya's Urban and Rural Communities.

JOB SUMMARY

Minimum Qualifications
•Certificate/ Diploma in Health Records ManagementExperience
•1 Year in Healthcare/hospital set-up in the same role

RESPONSIBILITIES

•Welcoming customers /patients as they arrive at the reception and inquire how they would like to be assisted.
•Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary
•Registering patients correctly on the Health Information Systems.
•Timely & correct billing of services rendered to clients on the relevant billing systems.
•Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibility and co-payment terms whenever necessary.
•Assisting patients in understanding how their insurance coverage works, calculate and collect co- payments via the pay bill as per the insurance terms.
•Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients' records and process payments for services rendered.
•Responding to queries from customers and insurance companies, professionally, over the phone and through emails.
•Recording concerns for various departments and ensuring that call returns or feedback are done in a timely manner.
•Providing necessary information regarding the medical centers' services and availability of the relevant service required.
•Obtaining necessary patient information on mode of payment, insurance; ensuring this is properly processed and recorded.
•Providing feedback and information to the claims team in a bid to streamline accounting processes.
•Submitting error-free invoices on time i.e., within 7 days.

REQUIRED SKILLS

Answering telephones and call management, Billing, Handling claims

REQUIRED EDUCATION

Diploma, Associate's degree