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    Assistant Collection Associate at - Nairobi, Kenya - Ilara Health

    Ilara Health
    Ilara Health Nairobi, Kenya

    3 days ago

    Default job background
    Full time
    Description

    Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test.

    We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor.

    The role

    The Assistant Collections Associate is responsible for managing and collecting accounts receivables.

    They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.


    Responsibilities:
    Keep accurate records of all collection activities
    Contact customers with outstanding payments via phone, email, or any other communication channel provided by the company
    Negotiate payment plans and arrange for payment of outstanding balances
    Monitor payment arrangements and follow up with customers as necessary
    Provide exceptional customer service and handle customer complaints and inquiries on payments Identify and escalate non performing accounts as per the escalation policy
    Adhere to all company policies and procedures related to collections
    Collaborate with Commercial and Operations teams to ensure prompt resolution of payment related issues.
    Conduct field visits where necessary as per the credit and collections policy
    Meet or exceed collection targets and goals

    Requirements

    Bachelor's degree in a business or related field
    2-3 years of experience in collections or a related field
    Proficient in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc

    Who You Are

    Excellent communication and negotiation skills
    Strong attention to detail and ability to manage multiple tasks simultaneously Ability to work independently and as part of a team
    Ability to maintain a positive attitude and work well in a fast-paced environment
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