Jobs
>
Nairobi

    Global IT Officer at - Nairobi, Kenya - Trocaire

    Trocaire
    Trocaire Nairobi, Kenya

    Found in: beBee S2 KE - 3 days ago

    Default job background
    Full time
    Description

    Trócaire was set up in 1973 as a charity to express the concern of the Irish Catholic Church for the suffering of people living in the world's poorest regions.

    Key responsibilities

    Monitor the ICT ServiceDesk and will respond to tickets within agreed SLA. They will identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary.
    Manage staff accounts in line with Trócaire starers/leavers/movers process
    Set up new staff with appropriate client device i.e. laptop, tablet and rebuild client device if necessary.

    Ensure that client devices adhere to Trócaire security policies by enabling encryption and ensuring appropriate updates, Anti-Virus and policies are applied on all devices.

    Install, maintain, troubleshoot, and enhance software applications and hardware.
    Carry out network checks and liaise with operations team to resolve network and connectivity issues.
    Provide IT Infrastructure support for network systems and wireless technology.
    IT planning, evaluation, and procurement of office IT needs and requirements.
    Asset management duties to include, but not exclusive to, adhering to processes, document inventory
    reallocation, ensure accurate data entry of IT assets in the asset management system, and facilitate
    verification requests for audits.

    Field visits to country offices to provide on-site support, perform ICT assessments, facilitate IT Training, and undertake approved project works.

    Vendor management duties to include but not exclusive to relationship building, risk management, performance evaluation, contract negotiation, and vendor selection.

    Provide IT training during staff on-boarding process.
    Provide training as part of the roll out of new systems

    As a Data Protection Information Security (DPIS) data champion, duties include but not exclusive to supporting incidence management processes, Function as an internal point of information and advice, and can identify and understand risk associated with data protection issues.

    Collaborating with key stakeholders to review and develop supporting processes for service delivery such as Service Level Agreements, Service Catalogue, Incident Management, Request Management, Problem Management, Change Management.

    Monitoring and reporting KPI's for service delivery performance.
    Ensuring that negotiated service levels are maintained.

    To take on other duties that may be assigned by the Head of IT Operations and Information Security and Head of Enterprise Systems.


    REQUIREMENTS

    EXPERIENCE
    Minimum of 3 years' experience in an IT Services, IT Support role
    Experience in providing IT Service Delivery using the ITIL framework.

    Experience with Microsoft Windows operating systems, Windows Active Directory Services, Azure AD, Microsoft Intune, Microsoft 365 Advanced Threat Protection.

    Experience using Microsoft 365 Intune Admin Centre, Microsoft Defender, and Microsoft Exchange Centre.


    QUALIFICATIONS:
    ITIL V4 certification (Desirable)


    SKILLS:
    Strong knowledge of Office 365 environment.
    Strong troubleshooting and problems solving skills in a Windows-based environment.
    Strong knowledge of domain management and Active Directory services.
    Strong knowledge of using and managing IT Service desk systems.

    Strong working knowledge in networking (LAN, WLAN, and VPN), especially with Cisco-managed devices (Firewalls, Routers, and switches) – Switching and Routing.

    Strong, up-to-date knowledge of systems security in a large network environment.

    Strong working knowledge of ITIL framework and process including service catalogue management, service level management, incident management, request fulfilment, problem management and change management.


    COMPETENCIES:
    Highly proactive and able to work independently.
    Excellent written communication skills, demonstrating the ability to document procedures and guidelines with clarity, and accuracy.
    Strong inter-personal and group/team process skills, problem-solving and judgment skills.
    Demonstrated experience working and interfacing with cross functional teams.
    Experience in rolling out new technologies across multiple country offices in different geographical locations.
    Strong systems thinking and analytical approaches to problem solving.
    Very good presentation and listening skills.
    Demonstrated commitment to organisational learning and development.
    Demonstrated effectiveness in a client focused role.
    Maintain a high-performance standard with attention to detai
  • Equality Now

    Global Institutional Giving Officer at

    Found in: beBee S2 KE - 6 days ago

    Equality Now Nairobi, Kenya Full time

    Equality Now is a non-governmental organization founded in 1992 whose purpose is to, in its own words, work "for the protection and promotion of the human rights of women and girls around the world". · POSITION / ROLE SUMMARY · The Global Institutional Giving Officer will help to ...

  • Millennium Water Alliance

    Executive Assistant to the MWA Global Office at

    Found in: beBee S2 KE - 5 days ago

    Millennium Water Alliance Nairobi, Kenya Full time

    At the 2002 World Summit for Sustainable Development, then-Secretary of State Colin Powell announced the U.S. commitment to the Goals for Sustainable Development. One goal is to "reduce by half, the proportion of people without access to safe and affordable drinking water and san ...

  • national Rescue Committee (IRC)

    Senior Communications Officer, Global Partnerships at Inter

    Found in: beBee S2 KE - 3 days ago

    national Rescue Committee (IRC) Nairobi, Kenya Full time

    The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. · Summary · The Global Partnerships communications team is part of the Marketing & Mobilization (M&M) department. The team supports and highlights the IRC's high ...

  • World Vision Kenya

    Global Director of Partnership Facing P&C

    Found in: beBee S2 KE - 3 days ago

    World Vision Kenya Nairobi, Kenya Full time

    World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. · Job Purpose · As a People & Culture ...

  • United Nations Environment Programme (UNEP)

    Programme Management Officer

    Found in: beBee S2 KE - 4 days ago

    United Nations Environment Programme (UNEP) Nairobi, Kenya Full time

    The United Nations Environment Programme (UN Environment) is the leading global environmental authority that sets the world's environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and ...

  • Ministry of Industrialization,Trade and Enterprise Development

    Principal Enterprise Development Officer at

    Found in: beBee S2 KE - 2 days ago

    Ministry of Industrialization,Trade and Enterprise Development Nairobi, Kenya Full time

    Vision Globally competitive and sustainable industrial, enterprise and cooperative sector Mission To create an enabling environment for a globally competitive, sustainable Industrial, enterprise and Co-operative sector through appropriate policy, legal and regulatory framework · ...

  • Save the Children

    Medical Safety Manager at

    Found in: beBee S2 KE - 5 days ago

    Save the Children Nairobi, Kenya Full time

    The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children's rights, provides relief and helps support children in developing countries · Role Purpose: · Save the Children is the world's leading indepe ...

  • Millennium Water Alliance

    Partnership & Program Officer at

    Found in: beBee S2 KE - 5 days ago

    Millennium Water Alliance Nairobi, Kenya Full time

    At the 2002 World Summit for Sustainable Development, then-Secretary of State Colin Powell announced the U.S. commitment to the Goals for Sustainable Development. One goal is to "reduce by half, the proportion of people without access to safe and affordable drinking water and san ...

  • United Nations Office on Drugs and Crime (UNODC)

    Intern at

    Found in: beBee S2 KE - 4 days ago

    United Nations Office on Drugs and Crime (UNODC) Nairobi, Kenya Full time

    For two decades, the United Nations Office on Drugs and Crime (UNODC) has been helping make the world safer from drugs, organized crime, corruption and terrorism. We are committed to achieving health, security and justice for all by tackling these threats and promoting peace and ...

  • UN Women

    Policy Specialist – Prevention of Violence against Women and Girls at

    Found in: beBee S2 KE - 4 days ago

    UN Women Nairobi, Kenya Full time

    In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. In doing so, UN Member States took an historic step in accelerating the Organization's goals on gender equality and the empowerment of w ...

  • UN Women

    Programme Specialist at

    Found in: beBee S2 KE - 4 days ago

    UN Women Nairobi, Kenya Full time

    In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. In doing so, UN Member States took an historic step in accelerating the Organization's goals on gender equality and the empowerment of w ...

  • Helen Keller International

    Operations Manager Transforming Lives through Nutrition

    Found in: beBee S2 KE - 4 days ago

    Helen Keller International Nairobi, Kenya Full time

    ABOUT THE COMPANY · Helen Keller International is a global health organization dedicated to eliminating preventable vision loss, malnutrition and diseases of poverty. Cofounded by Helen Keller – and guided by her fierce optimism and belief in human potential – the organization de ...

  • Global Communities

    Director, Global Information Security

    Found in: beBee S2 KE - 4 days ago

    Global Communities Nairobi, Kenya Full time

    Global Communities is an international non-profit organization that works closely with communities worldwide to bring about sustainable changes that improve the lives and livelihoods of the vulnerable. We envision a world where everyone has the freedom, means and ability to live ...

  • Habitat for Humanity International

    Associate Director

    Found in: beBee S2 KE - 5 days ago

    Habitat for Humanity International Nairobi, Kenya Full time

    Habitat for Humanity International, generally referred to as Habitat for Humanity or simply Habitat, is an international, non-governmental, and nonprofit organization, which was founded in 1976. · About Job · Habitat for Humanity International (HFHI) is seeking a seasoned and dyn ...

  • Habitat for Humanity International

    Youth and Volunteer Programs Specialist- Africa at

    Found in: beBee S2 KE - 5 days ago

    Habitat for Humanity International Nairobi, Kenya Full time

    Habitat for Humanity International, generally referred to as Habitat for Humanity or simply Habitat, is an international, non-governmental, and nonprofit organization, which was founded in 1976. · Position Summary: · Reporting to the Director, Program Operations in the Africa Are ...

  • World Vision Kenya

    Executive Assistant to Chief Audit Executive at

    Found in: beBee S2 KE - 5 days ago

    World Vision Kenya Nairobi, Kenya Full time

    World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. · Summary · This position has two maj ...

  • Help Age International

    Finance Assistant at

    Found in: beBee S2 KE - 4 days ago

    Help Age International Nairobi, Kenya Full time

    HelpAge International ) is the secretariat to the HelpAge Global Network, which brings together a wide range of organisations and individuals working to promote the rights and meet the needs of older women and men, nationally and/or internationally. · About the Job · The Finance ...

  • CARE International

    Regional Humanitarian Advocacy Advisor

    Found in: beBee S2 KE - 4 days ago

    CARE International Nairobi, Kenya Full time

    ABOUT THE COMPANY · CARE is a global leader within a worldwide movement dedicated to ending poverty. · JOB SUMMARY · The Regional Humanitarian Advocacy Advisor will support CARE East and Central Africa (ECA) regional office efforts to influence donors, UN agencies, partners and g ...

  • Equality Now

    Regional Communications Officer, Africa at

    Found in: beBee S2 KE - 6 days ago

    Equality Now Nairobi, Kenya Full time

    Equality Now is a non-governmental organization founded in 1992 whose purpose is to, in its own words, work "for the protection and promotion of the human rights of women and girls around the world". · POSITION / ROLE SUMMARY · Equality Now is offering a great opportunity for som ...

  • CARE International

    Technical Advisor, Economic Analysis, WEJ

    Found in: beBee S2 KE - 6 days ago

    CARE International Nairobi, Kenya Full time

    ABOUT THE COMPANY · CARE is a global leader within a worldwide movement dedicated to ending poverty. · JOB SUMMARY · The Technical Advisor, Economic Analysis, WEJ, will further our measurement and strategy through economic analysis, analyzing programmatic and cost data to identif ...