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Customer Care Escalation Agent at
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Manager, Customer Collections Strategy at
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Standard Bank Group Nairobi, Kenya Full timeStandard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exce ...
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Aftersales & Escalations Supervisor
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BURN Nairobi, Kenya Full timeABOUT THE COMPANY · BURN Manufacturing is a local manufacturer of eco-friendly stoves in Kenya. Their product cut down on carbon emissions by 50% when cooking and helps save time. · JOB SUMMARY · The job holder will implement a process that will identify and develop the capabilit ...
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Aftersales Support Coordinator at
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BURN Manufacturing Nairobi, Kenya Full timeBURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsub ...
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Head of Advisory, Africa at
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Root Capital Nairobi, Kenya Full timeRoot Capital is an agricultural impact investor that grows rural prosperity in poor, environmentally vulnerable places in Africa and Latin America by lending capital, delivering financial training, and strengthening market connections for small and growing agricultural businesses ...
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Safeguarding & CARM Officer (Maralal) at
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Mercy Corps Nairobi, Kenya Full timeMercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict. · Summary: · With funding from USAID's Bureau for Humanitarian Assistance (BHA), Mercy Corps is leading ...
Growth Manager, Loop Credit - Nairobi, Kenya - NCBA
Description
ABOUT THE COMPANY
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
JOB SUMMARY
Ideal Job SpecificationsAcademia and Professional Certifications:University degree Upper Second or EquivalentRelevant professional qualification in Marketing would be an advantage.Experience:8 years' work experience in a financial services environment handling Marketing, PR or Business Development responsibilities. Prior experience in the development of Retention programs would be preferred.
RESPONSIBILITIES
Loop is the flagship product that anchors the LOOP DFS strategy. Loop is anchored on platform strategy that could scale throughout Africa and be a mobile-based payment and financial services platform connecting consumers and merchants. The platform offers a variety of services, such as mobile money transfers, bill payments, P2P lending, and digital wallets for merchants to receive payments. The platform leverages the growing use of mobile phones and the increasing demand for financial services in Africa to attract and retain customers.To further scale the platform, LOOP DFS will collaborate with established financial institutions, mobile network operators, and other relevant companies to offer a comprehensive suite of financial service.The Retention Manager lives at the intersection of product monetization, marketing and development. The role holder is responsible for the execution of acquisition and growth strategies that achieve consistent revenue growth and customer loyalty. This role will mainly focus on LOOP merchant products.They partner with the relevant internal stakeholders to understand customer behavior and thus achieve Retention focused cross-selling models, revenue management plans, customer information management tools, loyalty and rewards programs as well as Customer Value Proposition (CVP) enhancements.The role holder is responsible for revenue growth and retention. They must implement a framework for prioritizing Retention specific initiatives. They will lead a team of Retention officers responsible for executing and scaling customer activation and retention campaigns across the customer journey. The main objective will be to increase monthly recurring revenue, optimize customer lifetime value, reduce net dollar churn, and increase net expansion revenue.
REQUIRED SKILLS
Market research, intelligence, Business development, Business strategy, Negotiation, Team leadership
REQUIRED EDUCATION
Bachelor's degree