Jobs
>
Nairobi

    Specialist, Digital - Nairobi, Kenya - Standard Bank Group

    Standard Bank Group
    Standard Bank Group Nairobi, Kenya

    6 days ago

    Default job background
    Full time
    Description

    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services.

    "Africa is our home, we drive her growth" Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value.

    Job Purpose
    To provide first level user support across all IT Applications at both Branch and Head Office levels.

    In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels.

    Key Responsibilities
    Provide first level support to all users at branch and Head Office

    Provide first level support to all users at Head Office and branches
    Log/report/escalate all application faults/incidents
    Review fault/incident logs to ascertain and address all system related issues

    Ensure all faults/incidents are resolved within agreed SLAS and escalate all high priority incidents to the Team Leader Electronic Banking Channels Support.

    Provide after-hours support in line with Service Level Agreements to ensure customer satisfaction.

    Installation, support and maintenance of Application systems

    Installation, support and maintenance of application systems.
    Conduct periodic checks on the installed application systems and produce reports as directed by line manager.
    Perform housekeeping/maintenance activities on Applications as directed
    Participate in project implementation as assigned as directed by the Team Leader Electronic Banking Channels Support.

    Monitor Application all Applications to ensure high availability of service

    Conduct periodic checks to ensure high availability of all application systems
    Identify shortcomings on the bank's application systems and provide solutions to improve or rectify them according to business requirements
    Participate in all Disaster Recovery Testing and Simulation activities

    Adherence to the bank's Information Security standards and risk management

    Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
    Maintain adequate Information Security controls according to the Group standards. This includes

    (but not limited to):

    Password configurations/administration (refer to LAM policy) Privileged User and activities Reviews o Patching o Logical Access Controls (communication mechanisms)
    Implementation and adoption (within Branch, Department or Section) of all Compliance, Anti Money Launderin and Sanctions related requirements

    Qualifications
    Minimum Qualifications


    Type of Qualification:
    First Degree

    Field of Study:
    Information Technology, Computer Science, Electrical Engineering

    Other qualification

    Technology Certification i.e. ITIL, Cloud, Linux, Database would be an added advantage

    Experience Required
    Delivery Enablement

    Technology
    2-3 years
    Systems Development
    Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking
    Database Administration e.g. Oracle, MS SQL, MySQL
    Systems Analysis

    Experience working in the Banking industry would be an added advantage.

    Additional Information


    Behavioral Competencies:
    Adopting Practical Approaches
    Articulating Information
    Checking Details
    Developing Expertise
    Documenting Facts
    Establishing Rapport
    Interpreting Data
    Managing Tasks
    Meeting Timescales
    Producing Output
    Taking Action
    Upholding Standards


    Technical Competencies:
    Application Knowledge for Support
    Application Support
    Data Analysis and Inference
    Documenting
    Risk Management
    Service Level Management
    Stakeholder Management (IT)
    Trouble Shooting
  • Frank Management Consult Ltd

    Digital Marketing Specialist at

    1 week ago

    Frank Management Consult Ltd Nairobi, Kenya Full time

    Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity. · Job Brief · The Digital Marketing Specialist charged with the responsibility to dev ...

  • UNICEF

    Digital Communication Specialist

    2 days ago

    UNICEF Nairobi, Kenya Full time

    UNICEF is the world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS · Summary · Thi ...

  • UNICEF

    Digital Communication Specialist

    1 week ago

    UNICEF Nairobi, Kenya Full time

    ABOUT THE COMPANY · UNICEF was created with a distinct purpose in mind: to work with others to overcome the obstacles that poverty, violence, disease and discrimination place in a child's path. We advocate for measures to give children the best start in life, because proper care ...

  • UNICEF

    Digital Communication Specialist

    1 week ago

    UNICEF Nairobi, Kenya

    UNICEF · UNICEF works in over 190 countries and territories to save children's lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. · At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of ...

  • UNICEF

    Digital Communication Specialist

    5 days ago

    UNICEF Nairobi, Kenya

    UNICEF · UNICEF works in over 190 countries and territories to save children's lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. · At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of ...

  • Development Pathways

    Digital Technology Specialist

    1 week ago

    Development Pathways Nairobi, Kenya Full time

    Development Pathways is a growing consultancy firm specializing in social policy in international development. The company brings together a group of international development practitioners - and an expanding network of consultants - with extensive experience of working on social ...

  • UN-Habitat

    Digital Engagement Specialist at

    6 days ago

    UN-Habitat Nairobi, Kenya Full time

    The United Nations Human Settlements Programme, UN-Habitat, is the UN agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all. · Summary · The ...

  • KCB Bank Kenya

    Digital Support Specialist at

    1 week ago

    KCB Bank Kenya Nairobi, Kenya Full time

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, and all KCB's regional uni ...

  • Kenya Airways

    Digital Engagement Specialist

    1 week ago

    Kenya Airways Nairobi, Kenya Full time

    ABOUT THE COMPANY · Kenya Airways is the Africa's Leading Airline-Business in the World. · JOB SUMMARY · Qualification (Minimum) University Degree BBIT or related fieldCopywriting skillsAt least 3 years 'experience in similar roleAirline and retail experience will be an added adv ...

  • Chiromo Hospital Group

    Digital Content Specialist at

    2 weeks ago

    Chiromo Hospital Group Nairobi, Kenya Full time

    Chiromo Hospital Group (CHG) is an ultra-Modern Level 5 psychiatric hospital in sub-Saharan Africa in its 26th year of service to patients under the corporate tagline 'Recovery in Dignity'. Chiromo hospital group was founded to provided dignified quality mental health care in Afr ...

  • iHUB

    Digital Technology Specialist – Systems Analysis and Quality Assurance Competence at

    1 week ago

    iHUB Nairobi, Kenya Full time

    We are a globally recognised organisation that is deeply steeped in the local technology innovation culture. We've been both the main catalyst for regional technology acceleration and a role model for technology hubs across emerging markets · Purpose of the position · The Digital ...

  • PATH

    Grants Specialist- USAID Kenya Digital Health Ecosystem Activity at

    5 days ago

    PATH Nairobi, Kenya Full time

    PATH is an international organization that drives transformative innovation to save lives and improve health, especially among women and children · Responsibilities · PATH's Grants Specialist will administer the financial, contractual, and compliance aspects of the grants for th ...

  • Education Development Center (EDC)

    Information Technology Specialist

    1 week ago

    Education Development Center (EDC) Nairobi, Kenya Full time

    JOB SUMMARY · QualificationsThe candidate for the position of IT Specialist shall have at a minimum the following qualifications:Education:A Master's-level degree in information technology, business, and information technology (BIT), computer science, information science with IT ...

  • Yellow Pages Kenya

    Search Engine Optimization Specialist at

    6 days ago

    Yellow Pages Kenya Nairobi, Kenya Full time

    Yellow Pages Kenya is a full-service digital agency providing print, online and digital services. · Role · This is a full-time on-site role for a Search Engine Optimization Specialist. The SEO Specialist will be responsible for performing keyword research, conducting SEO audits, ...

  • Education Development Center

    Information Technology Specialist

    1 week ago

    Education Development Center Nairobi, Kenya Full time

    Education Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more th ...

  • Yellow Pages Kenya

    Google Business Profile, Network Engineer

    1 week ago

    Yellow Pages Kenya Nairobi, Kenya Full time

    Yellow Pages Kenya is a full-service digital agency providing print, online and digital services. · Role · This full-time role for a Google Business Profile, Network Engineer & Microsoft Cloud Services Specialist is an on-site position, located in Nairobi County, Kenya. The Netwo ...

  • World Agroforestry Centre (ICRAF)

    Consultant - Communication Specialist at

    1 week ago

    World Agroforestry Centre (ICRAF) Nairobi, Kenya Full time

    The World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. · Overview · The Center for Internationa ...

  • HCS Affiliates Group

    Social Media Digital Marketing Officer at

    6 days ago

    HCS Affiliates Group Nairobi, Kenya Full time

    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. · Summary · We are currently hiring a Social Media Digital Marketing Officer. The Job holder will be responsible for implementing Social Media strategy in ...

  • Sistema Biobolsa

    Social Media Specialist at

    5 days ago

    Sistema Biobolsa Nairobi, Kenya Full time

    Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm, improve your energy security, and protect the ...

  • Umba

    Marketing Specialist at

    1 week ago

    Umba Nairobi, Kenya Full time

    Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services. · Summary · We are seeking a highly skilled and creative Marketing Specialist to join our team. The successful candidate will ...