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    Debt Collector at - Nairobi, Kenya - Granary Capital Limited

    Granary Capital Limited
    Granary Capital Limited Nairobi, Kenya

    2 weeks ago

    Default job background
    Full time
    Description

    Granary Capital Ltd is a Credit Only micro finance company licensed to carry out the business of providing a wide range of financial services.


    Reporting to :
    Debt Collector Manager


    Other Relationships :
    Marketing, Credit, Customer Service, HR, Finance , Operations & IT
    Job Description Summary
    Debt collector will effectively manage the company's credit/Debit policy and minimize overdue debtor's balances.
    Roles and Responsibilities

    Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts.
    Contact customers with balances and negotiate payment terms and schedules.
    Minimize objections for payment and suggest available customer-friendly payment options.
    Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts
    Use the provided plat forms to keep detailed records regarding conversations with customers and outcomes.
    Offer clients several payment options and arrange for the prompt repayment of balances.

    Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.

    Follow up all outstanding debts for customer accounts that have
    defaulted in liaison with operations maanger and branch manager.
    Handle disputed issues and negotiate to bring payment within the agreed terms.

    Minimum qualifications, experience & competencies required:
    1-3 years collection experience preferred
    Excellent communication and negotiation skills
    Ability to positively connect with clients and encourage them to make payments toward debts owed
    Time management skills are essential to complete all required client calls daily
    Experience meeting retention and negotiation sales goals
    Basic computer software skills and the ability to work within relevant data spreadsheets
    Ability to work well in a fast-paced environment
    Attention to detail and the ability to reason and think quickly is essential for negotiating effectively
    Strong attention to detail, goal oriented and a team player with a flexible approach
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