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    Help Desk Technician at - Nairobi, Kenya - Flexi-Personnel

    Flexi-Personnel
    Flexi-Personnel Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Flexi Personnel Ltd is a HR Company that was founded in 2008.

    It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support.

    What makes us a unique Recruitment and Outsourcing Agency in Kenya, and the whole of Africa, is our systematic approach and listening to our clients' recruitment and payroll needs.

    We've offered and will continue offering appropriate solutions to our clients. We only forward candidates within the client's specification.

    As a Recruitment firm, integrity and value are key elements of our Recruitment, Staff Outsourcing, Payroll Management, and HR Consultancy services.

    We deliver to our promise to our clients within a 3-day deadline. This is enhanced by our dedicated team of recruitment, screening, and management experts.
    Summary

    The successful candidate will be responsible for providing technical assistance with computer systems, hardware, and software.

    Will also be responsible for responding to email, chat, and offering technical support to internal and external clients using computer systems, hardware, and software.


    Duties and Responsibilities:
    Responding to queries on the phone, via email, in person, or through remote access.
    Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
    Training computer users.
    Training other staff on troubleshooting and diagnosing problems.
    Gaining feedback from customers to improve training methods.
    Writing and editing training manuals.
    Running reports and analyzing common complaints and problems.


    Requirements:
    An Associate's degree in computer science or related field.
    A strong working knowledge of computer systems, hardware, and software.
    Good problem-solving, analytical, and team-working skills.
    Excellent communication and interpersonal skills.
    An openness to learning new technologies.
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