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    Claims Manager – Healthcare Division at - Nairobi, Kenya - Madison Group Limited

    Madison Group Limited
    Madison Group Limited Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited.

    Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc and Kenya Commercial Insurance Corporation.


    Key Responsibilities:

    Oversee the claims process flows to ensure efficiency in processing of claims as per the company medical claims procedure manuals.

    Supervise processing and settlement of medical claims as per the claims manual and customer service charter to ensure compliance and mitigate risk
    Holding regular business meetings with service providers to ensure compliance with stipulated claims procedures and other contractual terms.

    Monitor, prevent and control medical claims fraud by carrying out regular audits on the internal and external systems and processes, as well as service providers.

    Claims cost management through enforcement of agreed tariffs, negotiation of preferential rates and discounts, monitoring claims trends and conducting utilization review.

    Reviewing of the outstanding claims regularly and monitoring team adherence to claims payments Turn Around Time (TAT).

    Oversee the business document management process to ensure prompt scanning of claims documents and indexing in the relevant systems.

    Supervise, train and mentor medical claims and operations staff to achieve a high level of motivation and productivity.

    Prepare regular claims and operations reports to management, intermediaries and clients and advice underwriting team on relevant claims findings for medical risk review.

    Working directly with finance team in management of service provider reconciliations, processing & release of payments.
    Maintaining strong working relationships with service providers, Intermediaries, Clients, all departments and all business stakeholders

    Work closely with ICT and Business analysts for any decision making on implementation of system requirements for claims cost management.

    Complying with statutory, regulatory and internal control processes at the business units including internal & external audits recommendations.
    Entrenching performance-based appraisal of departmental staff in line with their set KPI's and departmental targets.
    Any other roles assigned by management from time to time

    Requirements
    Skills and Competencies Required

    Strong leadership and management skills
    Ability to work independently and build effective interpersonal relations
    Bias towards innovation and development of new ideas in problem solving
    Professionalism in dealing with both internal and external stakeholders
    Excellent communication and negotiation skills.
    Extensive networking with service providers and other medical insurers
    Excellent analytical and monitoring skills
    Ability to evaluate decisions made in benefit utilization management
    Integrity and honesty

    Knowledge & Experience

    Demonstrated knowledge of managed care practices, medical claims management and business operations.
    At least 3 years' managerial experience in a medical insurance environment
    Addressing operational concerns and issues, monitoring overall customer satisfaction.
    Demonstrated experience engaging service providers at high level, and experience negotiating claims handling terms with providers
    Developing and implementing operational procedures and policies

    Academic and Professional Qualifications required

    Degree in medicine/pharmacy/nursing or Business-Related field
    ACII or DIP AIIK or CIM qualifications
    Master's Degree is an added advantage
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