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    Customer Service Advisor/Teller at - Nairobi, Kenya - Caritas MFB

    Caritas MFB
    Caritas MFB Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya.

    Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked.

    Its headquarters are located in the Nairobi CBD.


    JOB PURPOSE

    To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.


    KEY RESPONSIBILITIES
    Receiving customers at the branch and attending to enquiries
    Receiving customers emails and phone calls and providing prompt feedback
    Engage customers with inactive accounts to activate them
    Assist customers in the account opening procedures
    Conduct KYC and AML verify customers' credentials and information shared
    Report any fraudulent or questionable potential customers
    Share the bank product flyer and introduce the features to the customer for future follow up.
    Cross sell bank products to existing customers to increase product usage level
    Processing of deposit and withdrawal transactions
    Efficient execution client's instructions and follow up
    Provide service feedback form to the customers
    Ensure the banking is well stocked with promo material and necessary stationery
    Authenticate all outward cheques and post in the system
    Cash management by tracking the level of cash in your till and the demand levels
    Keep the cash tills secure
    Management of turnaround time on customer queries
    Queue management in the banking hall
    Ensure the customer experience is commendable at all times.
    Monitor the ambience and cleanliness of the banking hall through the day
    Facilitate applications of ATMs and mobile banking services
    Coordinate the postage of parcels from branch to designated recipients and back
    Coordinate the branch meeting logistics
    Responsible for basic office supplies such as stationery, water etc
    To perform any other duty as assigned in line with the organization goals and objective


    QUALIFICATION AND EXPERIENCE REQUIREMENTS
    Degree in a Business Management, Accounting, Finance or Business Administration.
    Professional banking qualifications will be added advantage.
    2 years' work experience in a bank will be added advantage.
    Excellent customer service skills
    Able to multitask.
    A fast learner
    Good communication and interpersonal skills
    Good marketing and People management skills
    Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.
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