victoria lango

Am a profession in Property Management with an experience of more than five (5) in both residential and commercial properties. I  have a proven track record of success. I have a deep understanding of the industry and the skills necessary to be a successful manager. I am a strategic thinker and can think outside the box to come up with creative solutions to problems. I am also a strong leader and can motivate and inspire my team to achieve great things. I have a passion for customer service and firmly believe that the customer should always be the top priority. I have a track record of providing excellent customer service and I am always looking for new ways to improve the customer experience.

Work and Experience

 2021- to date

Apex Micro Power Ltd (Real Estate Company)

Position: Manager

Duties and Responsibilities

• Motivate colleagues through team work to meet services, sales and goals.
• Create and modify sales schedules with service levels in mind.
• Maintain detailed reports of services performed, profit, and budget information.
• Help out in sales as needed and maintain comprehensive current knowledge of operations.
• Dealing with performance problems and terminations.
• Supporting problem resolution and decision-making.
• Conducting timely performance evaluations.
• Translating corporate goals into functional and individual goals.
• Monitoring performance and initiating action to strengthen results.
• Monitoring and controlling expenses and budgets.
• Tracking and reporting scorecard results to senior management.
• Planning and goal-setting for future periods.
• Doing market research, understanding the trends ,customer preferences and reporting to the employer.
• Preparation of weekly, monthly and quarterly reports.
• Preparation and documentation of monthly financial reports.

October 2017- 2021

Valuezone Ltd (Real Estate Company)

Position: Manager

Duties and Responsibilities

• Collection of service charge and water bills.
• Residential property management of common arears.
• Supervision of all service providers.
• Billing of service charges and water.
• Book/Record keeping, documentation of all office files & residents’/home owners’ documents.
• Supervision of repair and maintenance works in the estate.
• Help in identifying competent contractors in case of repair/maintenance works.
• Preparation of weekly, monthly and quarterly reports.
• Preparation and documentation of monthly financial reports.
• Preparation of payment schedules for all service providers.
• Ensure rules and regulations are followed.

Kabete technical training institute

2013-2015: Diploma in electrical and electrical engineering(power option) 

Sparkle Computer College

2011-2012: Computer packaging