Chief Concierge at - Nairobi, Kenya - Accor

Description

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
Responsibilities

Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards.

Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
Extensive network in all aspects of entertainment and trendy places.
Exceptional guest relations interaction.
Instruct and give clear directions to guests as requested.
Negotiate best rates for hotel guests.
Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
Bear management responsibility for the processes in the hotel front driveway.

Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.

Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby/Concierge area by agreement with the Front Office.

Ensure the Well-being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.

Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.

Organize the transports of luggage.
Ensuring a relational and smooth work sequence at all times.
Follow the hotel SOPs at all times and ensure departmental compliance.

Qualifications

Bachelor's degree in Hospitality Management, Business, or related field.
Proven experience in Concierge roles within the hospitality industry.
Previous working experience in a truly global work environment is essential.
Previous experience in pre-opening is a plus.
Strong problem-solving abilities and a commitment to guest satisfaction.
Excellent communication, interpersonal, and team leadership skills.
Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
Flexibility to adapt to a dynamic and fast-paced environment.