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    Senior Parts Associate at - Nairobi, Kenya - SparePap Limited

    SparePap Limited
    SparePap Limited Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description
    Position Overview

    The Senior Parts Associate assumes a critical role in spearheading the operational activities of our parts department within the automotive e-commerce platform.

    This entails orchestrating seamless operations, fostering proactive engagement in field-related endeavors, and driving robust business growth initiatives.

    The incumbent will be pivotal in generating new business avenues, identifying prospective clients, exploring diverse markets, and capitalizing on lucrative business opportunities.

    Core responsibilities encompass aggressive merchant acquisition, adept pricing negotiations, meticulous account management, and ensuring optimal platform liquidity across all automotive models and geographical domains.


    To excel in this role, the incumbent must possess a profound understanding of the Kenyan automotive landscape, intricate vehicle after-sales management processes, comprehensive knowledge of car makes, parts, and their respective origins.

    Cultivating strategic industry connections, articulating the organization's value proposition cogently, and effectively engaging high-level decision-makers are paramount for success. This client-facing position demands unwavering commitment to swift turnaround times, crystal-clear communication, and judicious delegation of tasks.


    Moreover, the role necessitates an individual with aggressive sales and business acumen, as mastery in price negotiation is indispensable for driving competitive advantage and maximizing profitability.

    Furthermore, periodic participation in rigorous capacity-building exercises ensures continuous refinement of expertise in car parts and emerging automotive technologies, solidifying Sparepap's position as the preeminent marketplace for automotive parts.


    Roles & Responsibilities:


    Strategic Leadership:
    Develop and implement comprehensive strategies for the parts department, aligning with company goals and market trends.
    Provide guidance and mentorship to the parts team, fostering a culture of excellence, collaboration, and continuous improvement.


    Merchant Acquisition and Management:
    Formulate strategic plans for aggressive merchant acquisition, identifying target markets and opportunities for expansion.

    Lead negotiations with key spare parts merchants to secure favorable terms and agreements, ensuring competitive pricing and inventory availability.

    Implement weekly visits to merchants to ensure updated pricing, inventory availability, and resolve operational challenges.

    Oversee the mapping and categorization of spare parts merchants, optimizing the diversity and quality of offerings on the platform.

    Drive pricing strategies and negotiations with merchants, leveraging market insights and competitive analysis to optimize margins and profitability.


    Operational Oversight:
    Monitor merchant adherence to operational procedures for timely order dispatch and collaborate with logistics for efficient order fulfillment.
    Implement solutions to resolve operational challenges and optimize the performance of the automotive e-commerce platform.
    Develop and implement processes for swift resolution of product returns, minimizing returns through quality control measures.
    Manage merchant accounts, including payments, invoice reconciliation, and credit limit negotiations.


    Platform Liquidity Management:
    Develop and implement initiatives to maintain platform liquidity, balancing inventory levels and demand dynamics.
    Establish processes for proactive inventory management, including forecasting, replenishment, and clearance strategies.


    Outsourcing Optimization:

    Develop a strategic outsourcing framework to efficiently source spare parts from a diverse network of merchants, maximizing cost-effectiveness and quality standards.

    Establish streamlined processes for outsourcing coordination, including vendor selection, contract management, and performance monitoring.


    Data Analysis and Market Insights:

    Identify Popular Parts:

    Analyze part searches and customer purchase patterns to determine high-demand parts, guiding prioritized acquisition of merchants offering these sought-after parts.


    Forecast Demand:

    Utilize historical sales data and market trends to forecast future demand for various parts, facilitating proactive inventory management for sufficient stock availability.


    Monitor Merchant Performance:

    Evaluate individual merchant performance, including sales volume, customer satisfaction ratings, and adherence to pricing and inventory policies, to identify top-performing merchants and address underperforming ones.


    Identify Market Trends:

    Monitor market trends and consumption patterns to anticipate emerging trends, allowing adjustments to the platform's offerings such as sourcing new parts or expanding into different market segments.


    Optimize Pricing Strategies:

    Utilize data analysis to understand pricing dynamics, including competitor pricing and customer willingness to pay, enabling the development of pricing strategies that maximize profitability while remaining competitive.


    Collaboration and Coordination:
    Foster collaboration and communication across departments, ensuring alignment of objectives and seamless execution of initiatives.

    Liaise with customer service, telesales, and logistics teams to streamline order fulfillment processes and address customer inquiries and concerns.


    Reporting and Documentation:
    Develop comprehensive reporting mechanisms to track departmental performance metrics, including sales, inventory turnover, and customer satisfaction.
    Prepare and present regular reports to senior management, highlighting key insights, trends, and actionable recommendations.


    Team Development and Capacity Building:

    Invest in the professional development of team members, providing coaching, training, and performance feedback to foster continuous learning and skill enhancement.

    Promote a culture of accountability, collaboration, and innovation, recognizing and rewarding excellence and initiative within the team.


    Strategic Networking:

    Actively engage with industry stakeholders, influencers, and peers to build a robust network, cultivating strategic partnerships with industry leaders and decision-makers.

    Articulate the company's value proposition clearly and persuasively, tailoring communication to diverse audiences.


    Value Proposition Pitching:

    Excel in pitching the organization's value proposition, customizing pitches to address specific pain points and opportunities, and engaging decision-makers in meaningful discussions.

    Demonstrate strategic thinking, aligning networking efforts with broader business goals to identify growth opportunities and proactively expand the organization's reach and influence.

    Key Performance Indicators


    Sourcing Efficiency & Part Availability:
    Ensure that 95% of requested parts are successfully sourced from suppliers within 1 hour.
    Maintain a part availability rate of 95% or higher for top-selling parts.
    Minimize instances of out-of-stock situations for high-demand parts to less than 5% of total orders.
    Ensure that 95% of enquiries on parts availability and prices are fulfilled within 2 hours.
    Aim for an average response time of less than 30 minutes for enquiries.


    Competitive Pricing:
    Keep the average pricing of parts competitive compared to market standards, ensuring prices are within 5% of competitors.
    Monitor pricing fluctuations weekly and adjust prices accordingly to maintain competitiveness.


    Return Rate:
    Keep the return rate of parts sold through the platform below 2%.
    Reduce the return rate by 20% compared to the previous period by addressing quality and description issues.


    Supplier Performance:
    Maintain a supplier performance rating of 90% or higher based on factors like reliability, quality, and pricing.
    Monitor supplier delivery times and ensure at least 90% of deliveries are received on schedule.



    Inventory Management:
    Ensure inventory levels are optimized to meet demand.


    Accuracy and Reliability of Reports:
    Ensure that 95% of reports generated are error-free.
    Achieve a report generation timeliness rate of 100%, meeting all set deadlines.

    Requirements
    Experience Profile

    Degree in marketing, sales, business or automotive industry
    Excellent geographical knowledge for merchant mapping and logistics purposes


    Strategic Leadership:

    Proven track record in developing and implementing comprehensive strategies for parts departments, aligning with company goals and market trends.


    Business Development:
    Demonstrated ability in formulating strategic plans for aggressive business development, including merchant acquisition and identifying growth opportunities.

    Operational Excellence:

    Experience in monitoring merchant adherence to operational procedures for timely order dispatch, collaborating with logistics for efficient order fulfillment, and ensuring seamless operations.


    Market Analysis:

    Proficiency in conducting in-depth market analysis and research to identify emerging trends, competitive threats, and growth opportunities within the automotive spare parts industry.



    Inventory Management:
    Experience in managing part availability, pricing competitiveness, and return rates to optimize inventory management and pricing strategies.

    Data Analysis:

    Proficient in data analysis techniques to derive insights for decision-making, including analyzing part searches, market trends, and consumption patterns.


    Customer Focus:

    Strong customer orientation with a focus on maintaining high levels of customer satisfaction regarding part availability, pricing, and overall service quality.


    Team Leadership:

    Demonstrated leadership qualities with the ability to mentor and develop team members, fostering a culture of excellence, collaboration, and continuous improvement.


    Additional Advantages:

    Automotive Industry Understanding:

    While not a necessity, having some level of understanding of the automotive industry can be advantageous, particularly in terms of familiarity with industry dynamics, terminology, and trends.


    Adaptability:
    Ability to thrive in a fast-paced, dynamic environment and effectively prioritize tasks to meet deadlines and business objectives.

    Personal Attributes

    Excellent verbal and written communication skills with the ability to effectively convey complex ideas and negotiate with internal and external stakeholders.

    Business acumen & Commercial Awareness
    Proactive approach to problem-solving and decision-making.
    Excellent client management skills i.e. managing experiences and expectations for both internal and external clients.
    Strong written and verbal communication skills.
    High Emotional Intelligence and enthusiasm needed to motivate a team to performance
    Time Management
    Analytical and reporting skills
    Decision-Making Skills
    Integrity
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