Jobs

    Customer Assistant - Nairobi CBD, Kenya - Art's Variety Store

    Art's Variety Store
    Art's Variety Store Nairobi CBD, Kenya

    1 week ago

    Default job background
    Full time
    Description

    MAIN PURPOSE

    To deliver exceptional customer service by ensuring on-the-floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses.

    KEY OUTCOMES

    Demonstrates customer service (Customer)

    Greet, smile, and acknowledge customers

    Display a friendly and helpful attitude when interacting with customers

    Identify customer needs in order to provide optimal service

    Attend to customers quickly and effectively

    Takes responsibility for serving the customer and finding solutions to the customer's queries

    Handle customer questions and queries effectively

    Deal with customer complaints, requests, and queries quickly and efficiently

    Approach all customers and offer assistance in the department.

    Applying selling skills (Cross Selling & Service)

    Meets customer's needs and expectations by listening to and advising customers

    Offer alternatives if merchandise not available and or sizes not available

    Achievement of sales and unit targets

    Demonstrates product knowledge and standards (Knowledge)

    Implement gridding and rack alignment in accordance with the store guide.

    Know what new lines and promotions have come into their department.

    Know what special events are happening in the store

    Advise customers according to their lifestyle and segmentation and identify the location of products in their department and where in the stockroom

    Able to measure customers correctly

    Complete the fitting room disc control register

    Demonstrates personal leadership (Leadership)

    Demonstrates self-discipline with regard to attendance, dress code, hygiene, and timekeeping

    Attends/is informed of the game plan/team meeting to know the day's focus

    COMPETENCIES

    Technical & Functional

    Product knowledge

    Possesses detailed information about a product or service, its qualities/properties and uses/applications

    Personal Leadership

    Customer service orientation

    Displays a positive attitude when relating to customers

    Demonstrates an awareness and willingness to respond to customers in order to meet their needs, requirements and expectations

    Stress tolerance

    Maintains effective work behavior and attitudes in the face of setbacks or pressure.

    Remains calm, stable, and in control of own emotions and responses

    Honesty and reliability

    Possesses and adherence to high professional standards and principles

    Maintains honesty and fairness

    Persuasion

    Convinces others by creating an impact

    Communicates in a manner that is convincing and that influences someone to act in favour of a recommendation

    Communication

    Expresses self clearly in an understandable manner verbally and in writing

    Decision making

    Examines the options available

    Forecasts the outcomes and impacts of each option and determine which option is the best for a particular situation

    Numeracy and literacy

    Possesses mathematical and language skills needed to cope with everyday life

    Able to compute simple mathematical tasks and equations

    Able to read, write, and understand commonly used language

    JOB REQUIREMENTS

    Minimum qualification is a Diploma level from any recognized institution.

    EmployerArt's Variety StoreCompany IndustryRetail & FMCGWork TypeFull timeJob LevelEntry levelMinimum QualificationDiploma
  • Cynthia

    Sales marketing

    1 week ago

    Cynthia Nairobi CBD, Kenya Full time

    We are looking for a competitive retail Sales Assistant to help customers identify and purchase products they desire. Sales Assistant duties include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company's growth and reve ...

  • Moses muiruri

    sales assistant

    1 week ago

    Moses muiruri Nairobi CBD, Kenya Full time

    We are looking for a competitive retail Sales Assistant to help customers identify and purchase products they desire. Sales Assistant duties include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company's growth and reve ...

  • MR. AYODO

    line cook

    1 week ago

    MR. AYODO Nairobi CBD, Kenya OTHER

    1.Take orders · 2.Handle customer complaints · 3.Process payments · 4.Serves customers at the bars · 5.Clean and prepare tables · 6.Greet incoming customers · 7.Assisting customers to pay for products · 8.Explain menu offerings · 9.Serve food and beverages · 10.Use proper serving ...

  • STANSALUS

    Sales person

    1 week ago

    STANSALUS Nairobi CBD, Kenya OTHER

    We are looking for a friendly salesperson to assist customers in our store. · Responsibilities: · Greet customers. · Help customers find items in the store. · Provide customers with information about items. · Ring up purchases. · Elevate complaints to management. · Requirements: ...

  • Veronicah mwaura

    Distributor

    1 week ago

    Veronicah mwaura Nairobi CBD, Kenya Full time

    We are looking for a competitive Distributor to help customers identify and purchase products they desire. Sales Assistant duties include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company's growth and revenue through ...

  • Marion

    Line cook

    1 week ago

    Marion Nairobi CBD, Kenya OTHER

    We are looking for a Line Cook to prepare food to the exact chef's specifications and to set up stations for menu. Line Cook duties will consist of assisting the executive and sous chef with their daily tasks. The successful candidate will play a key role in contributing to our c ...

  • SAMEER AFRICA LTD

    office assistant

    1 week ago

    SAMEER AFRICA LTD Nairobi CBD, Kenya Full time

    Position : OFFICE ASSISTANTS · We are looking for a competent Office Assistant to help with the organization and running of the daily administrative operations of the company. The ideal candidate will be a hard-working professional able to undertake a variety of office support ta ...

  • CEO MR. AYODOS

    line cook

    1 week ago

    CEO MR. AYODOS Nairobi CBD, Kenya OTHER

    THEIR DUTIES INCLUDES, · a). Cooking food · Plan menus in consultation with chefs · Observing and enforcing food safety regulations · b). Caterer · 1.Preparing and serving food at events · 2.Arranging transportation of all food items · 3.Assist customers with paying for products ...

  • Washington Elitu

    Sales Consultant

    1 week ago

    Washington Elitu Nairobi CBD, Kenya OTHER

    We are looking for an organized sales Consultant and marketing manager to assist in the advertising and selling of our company's products and to create competitive advantages for our company in the market industry. The sales consultant and marketing manager's responsibilities inc ...

  • Bestcare Facilities Management

    Piano Repair Technician

    1 week ago

    Bestcare Facilities Management Nairobi CBD, Kenya Part time

    The piano technician at Bestcare services the fleet of instruments, which includes tuning, regulation, voicing, repairs, action refurbishing, preventative maintenance, and other duties. · Duties & Essential Job Functions: · Maintains operation of pianos by establishing maintenanc ...

  • Bestcare Facility Management

    Computer Programmer

    6 days ago

    Bestcare Facility Management Nairobi CBD, Kenya Full time

    We are looking for a meticulous and technically skilled computer programmer to develop and maintain our organization's systems software and computing infrastructure. The Computer Programmer's duties will include managing systems performance, providing tech support, reviewing and ...