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    Technical Assistance Centre Engineer - Nairobi, Kenya - West Indian Ocean Cable Company (WIOCC)

    West Indian Ocean Cable Company (WIOCC)
    West Indian Ocean Cable Company (WIOCC) Nairobi, Kenya

    1 week ago

    Default job background
    Full time
    Description

    Firmly established as Africa's carriers' carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa.


    Reporting Line:
    TAC Manager

    Job Objective

    Provide 2nd level technical support, resolve escalated incidents and assigned problems, coach the first level NOC team and manage the WIOCC network.

    To be acknowledged as the technical expert within the company.

    Key Duties & Responsibilities:
    24/7 2nd Level TAC technical interface, escalation / on-call
    Problem resolution, direct NOC & Field Support
    Mentorship & training of Operations team on technical competency
    Technical shareholder support /shareholder consultancy, service management and sales support
    Network equipment vendor management
    Network installation, testing & commissioning, bringing into service and integration
    Network quality and performance management assist with creation of ad hoc reports as needed
    Operate disaster recovery for NOC
    Assist other departments and lead and report on projects as requested
    Deputise for TAC Manager as directed

    Requirements

    Minimum Qualifications:
    Bachelor's degree (or equivalent) in a technical field
    Technical certifications Optical networking, CCNA or JNCIA (essential), CCNP or JNCP (desirable) or equivalent


    Experience & Skills:
    Requires minimum of 4 years' technical experience in telecom industry, managing complex optical network, with desirably at least 2 years in second level technical support
    Knowledge of platforms including Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, ISIS, BGP, L2VPN)
    Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e. Mikrotik, Juniper, Tejas Networks etc.
    Experience in network monitoring tools e.g., Cacti, MRTG, PRTG, NPM etc
    Experience in internal systems e.g., mail servers, domain servers, operating and application systems
    Ability to share knowledge and mentor other team members
    Effective written and verbal communications skills evidenced by previous work history and accomplishments
    Excellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clients
    Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
    Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

    Attributes

    Client focused, relationship builder
    Integrity, honest with high ethical standards
    Boundless, passionate and flexible
    Personal excellence, accuracy and attention to detail
    Collaborative, achieve results through teamwork and partnerships
    Strong analytical skills and able to collate and interpret data from various sources
    Excellent English language communicator with a natural aptitude for dealing with people
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