Jobs
>
Nairobi

    Customer Success Engineer at - Nairobi, Kenya - ABNO Softwares International

    ABNO Softwares International
    ABNO Softwares International Nairobi, Kenya

    Found in: beBee S2 KE - 1 week ago

    Default job background
    Full time
    Description
    We are known for providing unique custom software solutions you cannot find easily on the market.

    ABNO Softwares International is firm based in Kenya; one stop shop for all custom software solutions, web design and ICT consultancy.

    About Job\


    Customer Experience is the core of what we do, and this role will demonstrate a best-in-class customer experience with all ABNO Softwares International products.

    We are looking for an Implementation & Support Engineer who will provide onsite and remote engineering support of ABNO's products.

    The Support & Implementation Engineer will be responsible for the full life cycle of incidents and problems to enhance the customer experience with ABNO's products.

    The role will require close working with all teams in all levels of technical support and engineering.

    Responsibilities

    Serve as level-two support engineer on production services implemented at customer sites and centrally maintained services.

    Implement and maintain system monitoring tools deployed at the customer's premises and coordinate with the service desk personnel to ensure smooth service uptime.

    Prepare and present service reports with insights and service improvement plan implementation.
    Take the lead on service improvement deliverables as far as the customer is concerned.
    Responsible for requirements gathering and documentation during project discovery in the delivery process.

    Translate gathered requirements into technical design documents that will include Product definition document, High-level design document and Low-level design document.

    Prepare technical proposal documentation for projects.

    Assist with sales calls where there is a technical aspect of the project that needs to be explained to the customers.

    Maintain customer relationships by building technical relationships with the customers' Engineering and Business Management teams.
    Assist in reporting requirements when they arise with the customer.
    Building and engineering support tools to enhance ABNO's products. and services.

    Qualifications

    A degree in Bachelor of Commerce/Accounting related degree is preferred.
    CPA ongoing or Finalists
    You have at least 2-4 years of experience in application Implementation and support.
    You have excellent English and Swahili skills, both written and spoken.

    You have extensive experience of SAAS Products and Working experience in managing AWS or related cloud infrastructure at scale.

    Working experience with offering the technical deployment and implementation of the products and services to the customers.
    You have Troubleshooting skills and prompt customer feedback Management.
    You have great experience with financial systems.
    You have extensive experience in web technologies.
    You have excellent interpersonal and communication skills.
    You have experience working in high-pressure environments/projects.
    You have good presentation skills and excellent report writing skills.
    You are an excellent team player.
    You are a highly motivated individual with a highly proven work ethic.
  • Jamii Telecommunications

    Pre-Sales Engineer at

    Found in: beBee S2 KE - 12 hours ago

    Jamii Telecommunications Nairobi, Kenya Full time

    Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand. · SUMMARY · We are seeking an experienced, to support the technical evaluation and/or bid process, customer soluti ...

  • Jamii Telecommunications

    Pre-Sales Engineer at

    Found in: beBee S2 KE - 5 days ago

    Jamii Telecommunications Nairobi, Kenya Full time

    Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand. · PRE-SALES ENGINEER JOB RESPONSIBILITIES · Design and implement customers' Communication and Networking Solutions ...

  • Tetra Pak

    Future Talent Automation Engineer at

    Found in: beBee S2 KE - 4 days ago

    Tetra Pak Nairobi, Kenya Full time

    Tetra Pak is one of three companies in the Tetra Laval Group - a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland. Together with our customers we make food safe and available, everywhere · Job Summary ...

  • Nestle

    Engineering Graduate Intern at

    Found in: beBee S2 KE - 12 hours ago

    Nestle Nairobi, Kenya Full time

    Nestlé Kenya Limited was established in 1967 and is wholly owned by the Nestlé Group.Nestlé Kenya plays a strategic role as part of the Nestlé Equatorial African Region. The Nairobi factory supplies products tothe local market, in addition to exporting to some EAC, COMESA and Eur ...

  • Oracle

    Principal Product Manager/Strategy at

    Found in: beBee S2 KE - 4 days ago

    Oracle Nairobi, Kenya Full time

    Oracle Corporation is an American multinational computer technology corporation, headquartered in Redwood City, California. · Responsibilities · Exciting opportunity to be part of a new team creating cloud SaaS products that can revolutionize government services in developing cou ...

  • Speedaf Express

    IT Engineer at

    Found in: beBee S2 KE - 1 day ago

    Speedaf Express Nairobi, Kenya Full time

    Speedaf was founded in 2019 as a one-stop door-to-door logistics service provider focused on emerging markets, created with the investment of ZTO as one of the original shareholders · Summary · We are looking to hire an experienced IT engineer to manage our company's computer sys ...

  • Davis & Shirtliff Group

    Sales Engineer Interns at

    Found in: beBee S2 KE - 6 days ago

    Davis & Shirtliff Group Nairobi, Kenya Full time

    The Davis & Shirtliff Group is the leading supplier of water related equipment in the East African region. Founded in 1946, business activities are focused on six principal product sectors - Water Pumps, Boreholes, Swimming Pools, Water Treatment, Generators and Solar Equipment. ...

  • Oracle

    Principal Product Manager/Strategy at

    Found in: beBee S2 KE - 4 days ago

    Oracle Nairobi, Kenya Full time

    Oracle Corporation is an American multinational computer technology corporation, headquartered in Redwood City, California. · Summary · As a Product Manager, you will be spearheading the creation of services and features focused on Central Government. You will work with a diverse ...

  • Athena

    Platform Engineer

    Found in: beBee S2 KE - 3 days ago

    Athena Nairobi, Kenya Full time

    ABOUT THE COMPANY · Athena empowers the fiercely ambitious to reach their next 10x. We hire and train exceptional Philippines and Kenya-based Executive Partners (100% Remote Work). · Athena Executive Partners are matched 1:1 with industry leaders, startup founders, and driven up- ...

  • Nexleaf Analytics

    Head of Product at

    Found in: beBee S2 KE - 5 days ago

    Nexleaf Analytics Nairobi, Kenya Full time

    Nexleaf Analytics (US-based NGO) is a nonprofit technology company with a unique bottom-up approach for bringing data-driven impact to public health and climate change interventions in low- and middle-income countries · Your Role · Nexleaf is looking for a seasoned Head of Produc ...

  • Jumia

    Senior Engineering Manager at

    Found in: beBee S2 KE - 32 minutes ago

    Jumia Nairobi, Kenya Full time

    JUMIA is an e-commerce startup with an aim to mimic Amazon's success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which in ...

  • Jumia

    Engineering Manager at

    Found in: beBee S2 KE - 32 minutes ago

    Jumia Nairobi, Kenya Full time

    JUMIA is an e-commerce startup with an aim to mimic Amazon's success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which in ...

  • Solutech Limited

    Technical Project Assistant at

    Found in: beBee S2 KE - 1 day ago

    Solutech Limited Nairobi, Kenya Full time

    Solutech Limited is an Innovative Custom Software Solutions provider based in Nairobi,Kenya comprised of brilliant Software developers with vast experience in building Technology Solutions for business. With our tagline Technology empowering business we partner with businesses to ...

  • NLS Banking Solutions

    Implementation Engineer(Entry Level) at

    Found in: beBee S2 KE - 5 days ago

    NLS Banking Solutions Nairobi, Kenya Full time

    NLS provides tailor-made software development management. With a team of vastly trained software engineers, developers, and project management team, NLS has built a worldwide reputation with leading firms all over the word, in bespoke software development management · Summary · W ...

  • jobwebkenya

    School Caretaker/Driver at Clovers Management

    Found in: beBee S2 KE - 4 days ago

    jobwebkenya Nairobi, Kenya Full time

    Success in the staffing industry depends on one thing: placing the right person in the right position. How is this accomplished? By knowing one's clients and candidates Since 1978, Clovers Management & Training Consultants Ltd. has worked with thousands of businesses · Duties · S ...

  • Workforce Africa

    General Manager at

    Found in: beBee S2 KE - 32 minutes ago

    Workforce Africa Nairobi, Kenya Full time

    Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. · Responsibilities · Formulating and implementing the Upstream strategy. · Administering petroleum legislation, regulations, production sharing agreements a ...

  • Safari Park Hotel

    Chief Engineer at

    Found in: beBee S2 KE - 3 days ago

    Safari Park Hotel Nairobi, Kenya Full time

    Safari Park Hotel & Casino, Nairobi's famous resort and Africa's largest and most exciting conference destination. An oasis of tranquility in the heart of Nairobi, the Safari Park Hotel blends stylishly elegant African architecture with supremely luxurious accommodation; sparklin ...

  • Canonical

    Software Engineering Manager

    Found in: beBee S2 KE - 1 day ago

    Canonical Nairobi, Kenya Full time

    JOB SUMMARY · What we are looking for in youYou understand modern Linux cloud computing technologies, including networking, storage, containers and K8sYou love developing and growing people and have a strong track record of doing itYou are focused on success and the delivery of t ...

  • Microsoft

    Senior Software Engineer

    Found in: beBee S2 KE - 2 days ago

    Microsoft Nairobi, Kenya Full time

    JOB SUMMARY · Qualifications6+ years of software development and design experience - 2+ years of experience in managing a large software engineering team - Bachelor's degree in computer science, related field, or equivalent work experience. - Experience with one or more general p ...

  • MicroLAN Kenya Ltd

    ICT Sales Executive

    Found in: beBee S2 KE - 6 days ago

    MicroLAN Kenya Ltd Nairobi, Kenya Full time

    Responsibilities · The role entails significant interaction with clients, both face-to-face or over the telephone. Tasks are varied and include: · • Understanding customers& diverse business needs and identifying solutions to meet those needs · • Identifying and developing new bu ...