
Samwel Njoroge
Customer Service / Support
About Samwel Njoroge:
Proactive and emotionally intelligent customers support professionals with a strong background in digital
platforms, communication, and client engagement. Skilled at anticipating customer needs, resolving issues
efficiently, and delivering first-class service with clarity, empathy, and professionalism. Seeking a challenging
role in a growth-focused company where I can apply and develop my expertise while ensuring seamless and
satisfying customer experiences.
Experience
Follow-up Team Lead, Nairobi County.
Lead visitor follow-up, scheduling, and data management via CMS.
Handled multichannel communication and reporting, improving engagement and retention in a fast-paced
environment.
Education
Completed the Generation Kenya Digital Customer Service Representative Program, gaining practical skills in customer engagement, digital communication, sales, and debt collection, with a focus on active listening, problem-solving, negotiation, and professionalism in delivering excellent customer experiences.
Professionals who compete with Samwel
Professionals in the same Customer Service / Support sector as Samwel Njoroge
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Samwel
Jobs near Nairobi, Nairobi Area
-
The Customer Service Representative is responsible for client communication and providing complete and accurate information in a timely manner. · ...
Nairobi3 weeks ago
-
The Customer Service Representative role at Cigna Europe involves handling client communication for designated account relationships and contracts through various channels including email phone calls.This includes responding to clients in a timely manner providing complete accura ...
Nairobi1 month ago
-
As part of our continued growth we are recruiting on behalf of one of our local partners leveraging our network of talented professionals across countries together we are committed to delivering data-driven solutions that empower clients and foster professional growth within dyna ...
Nairobi3 weeks ago