
Samwel Njoroge
Customer Service / Support
About Samwel Njoroge:
Proactive and emotionally intelligent customers support professionals with a strong background in digital
platforms, communication, and client engagement. Skilled at anticipating customer needs, resolving issues
efficiently, and delivering first-class service with clarity, empathy, and professionalism. Seeking a challenging
role in a growth-focused company where I can apply and develop my expertise while ensuring seamless and
satisfying customer experiences.
Experience
Follow-up Team Lead, Nairobi County.
Lead visitor follow-up, scheduling, and data management via CMS.
Handled multichannel communication and reporting, improving engagement and retention in a fast-paced
environment.
Education
Completed the Generation Kenya Digital Customer Service Representative Program, gaining practical skills in customer engagement, digital communication, sales, and debt collection, with a focus on active listening, problem-solving, negotiation, and professionalism in delivering excellent customer experiences.
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