Samwel Njoroge

Proactive and emotionally intelligent customers support professionals with a strong background in digital 
platforms, communication, and client engagement. Skilled at anticipating customer needs, resolving issues 
efficiently, and delivering first-class service with clarity, empathy, and professionalism. Seeking a challenging 
role in a growth-focused company where I can apply and develop my expertise while ensuring seamless and 
satisfying customer experiences.

Follow-up Team Lead, Nairobi County.
Lead visitor follow-up, scheduling, and data management via CMS. 
Handled multichannel communication and reporting, improving engagement and retention in a fast-paced 
environment.

Completed the Generation Kenya Digital Customer Service Representative Program, gaining practical skills in customer engagement, digital communication, sales, and debt collection, with a focus on active listening, problem-solving, negotiation, and professionalism in delivering excellent customer experiences.