Valentine Ngeresa

Detail-oriented and customer-focused professional with experience in customer service and sales support. Skilled in communication, problem-solving, and handling client inquiries efficiently. I am reliable, organized, and equipped with a stable internet connection, laptop, and headset for remote roles.

I have experience in customer service and sales support, where I handled inbound and outbound calls, responded to customer inquiries, resolved complaints, and ensured high levels of customer satisfaction. I supported sales teams by managing client communication, processing orders, updating customer records, and following up on leads. I maintained accurate documentation using CRM systems and worked closely with internal departments to ensure smooth operations. I am comfortable working in fast-paced environments, meeting performance targets, and handling tasks independently in both in-office and remote setups. 

International Teachers Training College - Education