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caroline wangari

caroline wangari

| Customer Relationship Specialist

Customer Service / Support

Nairobi, Nairobi Area

Social

1 Following

Services offered

Hi there! I'm Caroline, a highly motivated Virtual Assistant and Customer Support Specialist with over 4 years of experience across industries like tech, e-commerce, and B2B services. I specialize in social media management, cold calling, CRM tools (Salesforce, HubSpot), and client communication.

I’ve successfully supported teams remotely by handling admin tasks, managing customer relationships, generating leads, and creating engaging content. My background in sales and customer care—combined with training from ALX and Yusudi—has sharpened my ability to understand client needs, resolve issues effectively, and maintain a positive brand image.

When I’m not working, I enjoy learning about digital tools, exploring nature, and supporting causes related to women empowerment and wildlife conservation.

Let’s connect—I’d love to help bring your goals to life!

Virtual assistant
Customer support specialist
Social media management
Cold calling
Crm
Approximate rate: USD$ 6 per hour

Experience

I have over five years of experience in customer service, sales, and virtual assistance, supporting businesses in managing client relationships, handling inquiries, and driving growth. I've worked with startups and established companies, both locally and internationally, providing administrative support, cold calling, social media management, and CRM expertise using tools like Salesforce and HubSpot.

Education

I hold a Bachelor’s degree in Entrepreneurship and Business Management from Chuka University, where I gained strong foundational knowledge in business operations, marketing, and customer engagement strategies.

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