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About me:

In my pursuit of new creative endeavors, I'll was excited to find within your organization.i am a progressive professional with  experience in different fields, I believe that I can bring valuable contributions to your team.
Identifying innovative approaches and improved solutions to business challenges both motivate and drive me. Observation, inspiration, and determination are my foundation for success. My philosophy is that introducing fresh perspectives and new techniques allow businesses to evolve and grow. Similar to your company, my goal is to remain on the cutting-edge of advancements.
Formerly in my previous positions my successes have stemmed from essential skills, including creating very conducive environment with the customers in a daily interaction. . I have enhanced my critical thinking abilities and cultivated a reputation as a major contributor through customer service and communication. I am a collaborative team player who is always searching for opportunities to impart valuable insights. With these qualities, I am able to facilitate positive change and impacting outcomes.

For a greater presentation of my background and qualifications, please review my attached resume. I am eager to speak with you and greatly appreciate your consideration.
Sincerely, 

Experience

Customer service Agent
Barize Company Limited • Dec 2019  – Mar 2020 customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Other duties as assigned
ENUMERATOR
KNBS • Aug 2019 – Sep 2019
KNBS enumerator jobs involve the primary responsibility of gathering demographic and household information from their designated areas. Besides boundary identification, enumerators must visit all households to capture data about households ahead of the counting exercise. They also have a responsibility of making sure that all enumeration materials are delivered to them in time. Enumerators should capture accurate data provided under guidance from their content supervisors.
DEBT COLLECTOR
GROLA TECH COMPANY • Jan 2021 – Nov 2021
I previously had worked with the Grolatech limited company and therefore had a vast experience in debt collection. Following were my previous responsibilities ;Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments. Locate and contact debtors to inquire of their payment status. Negotiate payoff deadlines or payment plans. Handle questions or complaints. Investigate and resolve discrepancies. Create trust relationships with debtors when possible to avoid future issues. Update account status and database regularly. 
I am therefore having Proven experience as debt collector and has got experience in working with targets and tight deadlines, has an excellent communication  skills, apt in negotiating and persuading ,ability to be polite and compassionate without lacking confidence
Sales
Forever Living Company. •  jan 2018 
Generate increased business through effective prospecting, innovative marketing, and referrals. *Meeting and exceeding sales *Negotiating all contracts with prospective clients. *Giving sales presentations to a range of prospective clients. *Coordinating sales efforts with marketing programs. *Obtaining deposits and balance of payment from clients. *Preparing and submitting sales contracts for orders. *Visiting clients and potential clients to evaluate needs or promote products and services. *Implement various procedures and processes in accordance with corporate guidelines and requirements. *Work closely with clients and develop strategic partnerships to promote sustained growth and brand awareness. *Maintaining client records.

Education

Bachelor of commerce , Accounting option
KCA University •  May 2018– Present now

Certified Public Accountant CPA.
Part I, Section II - Ongoing

Kenya Certificate of Secondary Education 2014-2017
Tom Mboya sec. School 
Mean Grade B-


Kenya Certificate of primary Education 2006-2013:
Rambira primary school.
Mean Grade B

 

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