RISPER KINYA
Services provided: Customer Service & Account Management
About RISPER KINYA:
My name is Risper am 26 years old.
For the past 3 years have been working as a customer service Manager at Isky Smart Tech Ltd. I have some background in Leadership, effective team training, operation management and problem solving skills.
Throughout my career, i've noticed have been good especially with communication and performance management skills.
For example when i was working at Isky Smart Tech i used to lead my team with all the operations on how to deal with customers according to their attitudes.
Am looking forward to expand my experiences across different organizations.
Experience
Isky Smart Tech Ltd | 2020 March to present
- Manage a team of 9 customer service associates and lead weekly discussions to set sales goals as individuals and as a team.
- Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.
- Work with the store supervisor to train new associates through video simulations, in-class instruction, and shadowing shifts on the floor.
- Set precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.
Buuri Water Project | 2019 January to 2020 March
- Answered nearly 60 calls daily from customers inquiring about product usage, billing issues, or general company information.
- Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.
- Build exceptional relationships with care staff improving staff retention performance for the branch and an improvement in results of staff satisfaction
Kenya Medical Supplies Authority |2018 July to 2018 October
- Prepared daily report as required and directed by my supervisor supported the planning team in daily administrative task.
- Assisted in process improvement and in Monitoring and Evaluation.
- Stock taking.
Education
The Cooperative University of Kenya
Bachelor of Commerce |2019 to date
The Cooperative University of Kenya
Diploma in Project Management |2017 to 2018
Mitaboni A.B.C Girls Secondary School
Professionals who compete with RISPER
Professionals offering similar services to those of RISPER KINYA
Professionals in the same Customer Service / Support sector as RISPER KINYA
Professionales offering Customer Service & Account Management services
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called RISPER
Jobs near Nairobi, Nairobi Area
-
Nurse
3 months ago
Direct apply
A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
TELECALLERS
2 months ago
Direct apply
The Shift Project Verified Company Nairobi, Kenya Part time KSh1,800 - KSh3,500 per dayTo initiate the telephonic conversation with the potential or existing clients to generate leads or sales. Retention and recall, active listening, organization, emotional intelligence. Addressing clients · ...
-
Deputy Director, RSC Program Implementation
1 week ago
Church World Service (CWS) Nairobi, Kenya Full timeChurch World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world · Primary Purpose · This is a high-level position with ...