RISPER KINYA

Isky Smart Tech Ltd                                           |             2020 March to present

• Manage a team of 9 customer service associates and lead weekly discussions to set sales goals as individuals and as a team.
• Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.
• Work with the store supervisor to train new associates through video simulations, in-class instruction, and shadowing shifts on the floor.
• Set precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.

Buuri Water Project                                              | 2019 January to 2020 March

• Answered nearly 60 calls daily from customers inquiring about product usage, billing issues, or general company information.
• Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.
• Build exceptional relationships with care staff improving staff retention performance for the branch and an improvement in results of staff satisfaction

Kenya Medical Supplies Authority     |2018 July to 2018 October

• Prepared daily report as required and directed by my supervisor supported the planning team in daily administrative task.
• Assisted in process improvement and in Monitoring and Evaluation.
• Stock taking.

The Cooperative University of Kenya

Bachelor of Commerce |2019 to date

The Cooperative University of Kenya

Diploma in Project Management |2017 to 2018

Mitaboni A.B.C Girls Secondary School