About Regina Gikonyo :
A passionate and multilingual customer service professional, contributing towards achieving organizational goal by onboarding and retaining customers by providing high standard pre and post sales customer satisfaction. Looking forward to be part of an ambitious institution where I can apply my skills and experience.
Experience
Receptionist, Office Clerk
RISEN TOURISM, Dubai, UAE
August 2022 – Present
Key Job Responsibilities
Dealing with all kinds of administrative tasks
Drafting letters, reports, memos and emails.
Attending and actively listening to the incoming phone calls, guiding them or transferring them to the concern person.
Making outgoing calls according to the reporting managers’ instructions.
Updating contacts of present and potential customers separately.
Assisting walk-in clients and suggesting them the best products according to their requirement. Solving their queries and providing possible solutions of their concern.
Front Office Admin Assistant
Metro Pharmaceuticals Limited, Nairobi, Kenya
January 2018 – April 2021
Key Job Responsibilities
Attended to international and domestic customers both online and face to face mode.
Managing the vendors from different countries
Scheduling customer interviews with medical and sales representatives.
Providing telephonic support to the customer regarding their orders.
Communicating with the vendors about the requirements of the firm.
Invoicing, submitting quotations, and following up on them.
Singlehandedly digitalized the manual database of clients’ accounts and vendors which lead to increase the staff productivity up to 42% and sales up to 11% annually.
Drafted emails, marketing sms.
Prepared monthly and yearly sales reports and submitting them to the senior management.
Oversaw schedules for all medical representatives and sales representatives for daily briefing and fieldwork locations.
Receptionist cum Customer Service
Sana Industries Limited- Ruiru, Kenya
April 2015 – December 2017
Key Job Responsibilities
Managed front reception desk, answering phone calls.
Greeting and directing more than 50 walk-in customers per day and responding to email inquiries and telephonic enquiries.
Prepared and dispatched packages and other department documents.
Managing vendors for small supplies.
Maintaining and keeping accounts of petty cash.
Education
Diploma in Business Administration
Thika Technical Training Institute
January 2010 – December 2012
Kenya Certificate of Secondary Education
Matuu HGM Memorial Girls High School
February 2005 – December 2008
Kenya Certificate of Primary Education
Karure Joy Academy
January 1997 – December 2004
Training and Certifications
Computer Packages and MS Office Application
Pixels Computer College
March 2009 – June 2009
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