Mary Mose

CAREER PROFILE 
A highly efficient and diverse professional with 10 years administrative experience that has seen me progress and effectively run end to end executive support in an office set-up couped with juggling customer service roles. I have been key in managing 
administrative functions.Over the years,  have gained proficiency in handling the following; managing the discretion and 
confidentiality of staff files, professional and personal support, attention to detail, handling email correspondence, typing, 
filing, executing office purchases, procurement and tendering practices, maintaining directors’ diaries, arranging 
appointments, travel arrangements/bookings. I have also acted as a point of contact for staff and clients. Moreover, I am a diligent worker, a team player and a fluent communicator with the ability to fit into multi-cultural environments. I am seeking a position in an organization where I can apply my expertise in administration, high-level communication skills and 
service orientation. 

Administration: Experienced in handling administrative functions such as handling emails and telephone calls, 
planning meetings and schedules, ensuring operation of office equipment by completing preventive maintenance 
requirements. 
Office Administration: Acquired skills in genera office administration duties such as nteracting with clients, 
ensuring the proper filing of office documents, scheduling appointments as well as providing and managing the 
company diary. 
Front Office Management: Effective in coordnating all internal & outgoing calls, attending to visitors and 
cents directing them to the appropriate office, distributing correspondence to the relevant parties of email and 
filing documents. 
Human Resource: Well conversant with all aspects of Human Resource procedures; ensuring security, integrity 
and confdentiality of office records and documents, filing and updating records, processing documentation and 
preparing reports reating to personne activities. 
Management ability: Able to demonstrate high integrity lead, and motivate staff. 
Organization skills: An organized individual with the ability to juggle many duties and ensuring that the daily 
running of the office goes on smoothly. 
Communications: Efficient in interacting well with clients clearly and concisely, expressing ideas accurately and 
ensuring professional communication is maintained with customers. Preparing responses to simple routine 
correspondences. 
Client Relations: Experienced in interacting with customers as I engage in; following up to ensure appropriate 
actions have been taken and ensuring their needs hence increasing customer satisfaction. 
Time Management: Effective time management abe to work smarter, prioritise my tasks. 
Teamwork:: Can work as a team member and team leader. 
Self-driven: Able to work under minimal supervision. 
ICT/Computer Skills: Proficient in handling the MS office suite, navigating through emails and using the internet. 

Diploma in Business Management - Pass:Kenya Institute of Management; April 2009 to October 2011. 
Diploma in Secretarial Course – Pass: Kenya Institute of Management; July 2006 to October 2008. 
Certificate in Computer Applications LTD(CAL); Mombasa; July 1997 
Certificate in Secretarial Course- Shameem’s College Mombasa; June 1992 to November 1993. 
Kenya Certificate of Secondary Education: Njoro Academy Nakuru; November 1991.