Property Advisor at - Nairobi, Kenya - HF Group

Description

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Principle Accountabilities

Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services and other forms of media.

All engagements to be on the CRM.
Ensure that all client engagements from prospecting to closure are on the CRM.

Conduct surveys to identify price of competing properties on the real estate market and relay the same to their supervisor.

Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems.

Build and maintain relationships with clients by providing support, information and guidance through the entire customer journey.

Participate in the promotion of property sales on organized events such as expos, site activations, mall activations among others.

Follow up and ensure the preparation and approval of documents such as booking forms, offer letters, sale agreements and transfer documents.

Upload customer payment evidence on the CRM for validation.
Ensure customer payment plans are followed up and all collections done on time. Achieve 85% compliance to customer payment plans. Issue cancellation notices through the CRM as per policy.
Ensure all mortgage clients are identified early, their mortgage applications created and tracked centrally.
Ensure compliance with real estate laws and policies when conducting property sales. Act with high levels of professionalism in all client engagements.

Requirements
Key Competencies and Skills

Excellent communication, influencing and negotiating skills.
Good organization and administrative skills.
High integrity.
A strong team player.
Ability to perform with minimal supervision.
Ability to adopt a flexible approach to meet targets and the needs of the business

Minimum Qualifications, Knowledge and Experience

Higher National Diploma or degree in Business Administration, Marketing or a related field.
A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel.
At least 1 years' experience working as a Marketer/Sales Executive, in the real estate sector.
Experience in using customer relationship management tools.