Michael Ngige

My career objective is to obtain a position in a reputable organization where my valuable contributions can be made, achieving success and being able to give back to the society opportunities it has given me already

Professional Experience 
Officer  Operations, Schengen  Visa Application   Center;
VFS Global Kenya Limited;  October 2021 to Currently
Duties and Responsibilities; 
Keeping communication between the visa centre,  the embassies of Schengen countries  and applicants through emails, calls and reports.
Keep the website for the Schengen countries visa application  up to date through recommendation and editing  to keep up with applicants trends and needs
Providing technical assistance and expertise to short term and long-term visa applicants regarding SCHENGEN immigration directives, visa requirements and policies.
Managing the call center and help desk by keeping records of call tracking information systems and replying to calls/email inquiries.
Collecting, processing and remittance of visa application payments, fees and refunds. 
Informing and navigating applicants on web-based modules. 
Conducting bio-metrics enrolment by using infrastructure that supports data capture and transfer to the diplomatic missions and systems integration. 
Data entry and amending information for visa applicants on the visa information systems. 
Document scrutiny and collection for visa processing whilst confirming applicants identity and passport validity. 
Ensuring all protocol, administration and logistics of dispatching passports on a daily basis to the embassies are properly followed.

Teacher Consultant, Pendo Group Of Home-schools  March 2021 - September 2021

Homeschooling Consultant; Eden Cottage Education Center; February to March 2021;

Officer  Operations; China and South Africa Visa Application Center;
VFS Global Kenya Limited; August 2019 to September 2020;

Director , Free Travelling Theatre May 2015 - July 2018

Set, Assistant manager and Cast;
Free Travelling Theatre, February 2015 - April 2015; 
Film Project: The Epitaph (directed by Dr. Simon Peter)
 

Bachelor of Education Arts - English and Literature; Second-Class Honors; University of Nairobi; 2014 to 2018
Certificate of computer studies and IT , The Rock Mirror College; February 2013 - April 2013