Mark Mutua
Services provided: Customer Success , Financial Accountants
About Mark Mutua:
As an expert at Customer Relations as well as juggling roles in finance and accounting, I would love an opportunity to further exercise my skills as I contribute to the positive growth of the organization. I believe that this position is an extension of the roles I have handled on a day-to-day basis and I am confident that it will benefit from my extensive experience.
Experience
Customer Service Executive
Silver Dean Group; November 2021 to March 2022
Duties and Responsibilities
- Following up on delinquencies and making sure they are converted/ paid.
- Handling collections according to any collection bucket assigned by the supervisor.
- Solving any customer issues and directing customers to Service Centers where they can get help.
- Handling telesales when a customer inquires about a certain product.
- Escalating issues to management and supervisors for solving.
- Handling all customer inquiries made through call.
Intern
The Judiciary of Kenya, Milimani Commercial Courts; July to November 2021
Duties and Responsibilities
- Prepared bank reconciliation statements on a weekly, monthly, quarterly and annual basis,
- Handled the preparation and generation of financial orders (FO21, FO17 and FO22) for revenue and expenditure reports.
- Posted transactions on the Judicial Financial Management Information system (JFMIS).
- Prepared the monthly financial reports as directed by the supervisor.
- Processed deposit refunds to individuals as directed by the chief magistrate.
- Prepared payment vouchers online among other duties as directed by the supervisor.
Attaché
Water Resources Authority (WRA); July to September 2018
Duties and Responsibilities
- Preparation of payment vouchers and the preparation of bank reconciliation statements.
- Compilation of revenue and expenditure reports.
- Preparation, preparation of petty cash vouchers.
- Filed financial documents.
- Processed imprest applications and surrenders.
- Updated books of accounts including cashbooks and ledgers.
- Updated financial data using the Navision system.
- Participated in procurement procedures at the regional office
OTHER ENGAGEMENTS
- Enumerator; Kenya National Bureau of Statistics (KNBS), August 2019.
Education
- Bachelor of Commerce (Accounting Option)- The Cooperative University of Kenya, Nairobi; 2015 to 2019.
Kenya Certificate of Secondary Education- Mumbuni Boy’s Secondary School, Machakos; 2011 to 2014
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