kathleen Shitandi

I am a Business Information Systems  Diploma holder. Currently I am working as a Customer/Administrative Assistant at East Africa Institute of Certified Studies ,before joining the college I worked as a Research Associate at the Applied Statistics Research Institute(ASRI)where I am actively involved in higher education programs improvement and development. I have also worked as a Customer Care Agent at Horizon Contact Centre, a Business Process Outsourcing (BPO) company that has been designed and built specifically to create a Customer Contact Center environment conducive to efficiency and effectiveness to its clients, amongst them Orange Kenya and Smart TV.
My prime motivation to seek an opportunity to work in your organization is so as to enrich my résumé. I anticipate that a change in my roles will give me a broader base of experience thus creating a greater demand for my skills

.Below are some of the skills I have acquired as a result of my experiences and education
1. Capable of thriving in competitive markets. 2. Highly self-motivated and ambitious in achieving targets
3. Ability to work both in team and also perform independently.

WORK EXPERIENCE
January 2021-July 2022
Title: Quality Assurance Officer: East Africa Institute of Certified Studies 
College (ICS College)
RESPONSIBILITIES 
 Supervise lecturer class attendance every lesson 
 Assess service delivery by lecturers 
 Handle all students’ complaints 
 Receive, approve and upload schemes of work to the college system

 Ensure schemes of work are in line with the syllabus

 Conduct weekly and monthly appraisals for the lecturers
 Ensure lessons being taught are in line with the timetable
 Receive lesson plans after every lesson
 Perform any other duty assigned by the supervisor, that is, Senior 
Principal.
October 2018-January 2021: 
Title: Customer Care/Marketing Assistant Officer: East Africa Institute of 
Certified Studies College (ICS College)
RESPONSIBILITIES 
 Receive all incoming calls for clients and make follow up calls to all clients. 
 Respond to all Facebook messages and enquiries. 
 Respond to all WhatsApp enquiries and follow ups made by prospective students. 
 Admit new students to the college across all branches of the college in Kenya. 2 
 Working under the required targets. 
 Performing any task allocated by the supervisor, the college Director.
March 2013- Dec 2016
Title: Research Associate: Applied Statistical Research Institute
RESPONSIBILITIES 
 Designing Academic Programme curricula according to the Guidelines and Standards of 
Curricula design as provided by CUE and the Credit Accumulation and Transfer System of East Africa
 Advising and educating clients on Higher education requirements on developing of Educational Institutions
Jan 2012- Feb 2013
Title: Customer service Representative: Horizon Contact Centre
➢ Providing company clients with relevant information on products and services offered
➢ Resolving customer queries
➢ Forwarding customer queries to relevant department

Bachelor of Science in Microfinance Kenya Methodist University 2006-2009
Higher Dip in Information Systems Computer Pride Limited 2006 - 2008
Office Admin & Management Modern Management Institute 2009
Record & Information Mgt Modern Management Institute 2009