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CHRISTINE ONDALA

CHRISTINE ONDALA

Passionate about Customer Service

Services provided: Customer Onboarding

Nairobi, Nairobi Area
KSh250 / hour
Approximate rate

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About CHRISTINE ONDALA:

Customer Service Rep

Experience

Horizon Contact Center Nairobi, Kenya .Customer Service Representative Sep 2019 - Dec 2021

  •  Offered advice and assistance to customers paying attention to special needs and wants.
  •  Provided primary customer support to internal and external customers in a fast-paced environment. 
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  •  Responded to customer requests for products, services and company information. 
  • Consulted with outside parties to resolve discrepancies and create effective solutions. 
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. 
  • Educated customers on promotions to enhance sales.                                                                                          

Vortex Dynamics Nairobi,Kenya. Office Manager Jun 2017 - Jul 2019 

  • Established efficient workflow processes, maintained daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. 
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders. 
  • Compared vendor prices and negotiated on optimal savings. 
  • Arranged corporate and office conferences for company employees and guests. 
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes. 
  • Oversaw office inventory activities, including ordering, stocking and shipment receiving.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

Education

Mount Kenya University Nairobi, Kenya Diploma in Business Management Graduation Date: Dec 2016       

Kenya Institute of Management Nairobi, Kenya Certificate in Business Management Graduation Date: Dec 2014

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