CHRISTINE ONDALA
Services provided: Customer Onboarding
About CHRISTINE ONDALA:
Customer Service Rep
Experience
Horizon Contact Center Nairobi, Kenya .Customer Service Representative Sep 2019 - Dec 2021
- Offered advice and assistance to customers paying attention to special needs and wants.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Educated customers on promotions to enhance sales.
Vortex Dynamics Nairobi,Kenya. Office Manager Jun 2017 - Jul 2019
- Established efficient workflow processes, maintained daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Compared vendor prices and negotiated on optimal savings.
- Arranged corporate and office conferences for company employees and guests.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Oversaw office inventory activities, including ordering, stocking and shipment receiving.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Education
Mount Kenya University Nairobi, Kenya Diploma in Business Management Graduation Date: Dec 2016
Kenya Institute of Management Nairobi, Kenya Certificate in Business Management Graduation Date: Dec 2014
Professionals who compete with CHRISTINE
Professionals offering similar services to those of CHRISTINE ONDALA
Professionals in the same Customer Service / Support sector as CHRISTINE ONDALA
Professionales offering Customer Onboarding services
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called CHRISTINE
Jobs near Nairobi, Nairobi Area
-
Forex trader
2 months ago
Direct apply
A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...
-
Inventory Manager at
Found in: beBee S2 KE - 3 days ago
Network Recruitment Nairobi, Kenya Full timeNetwork Recruitment is a leading specialist recruitment agency and your first port of call for permanent and contract Finance jobs, IT jobs as well as Engineering jobs. Established in 1987, Network Recruitment has offered outstanding recruitment solutions to both clients and cand ...
-
Nephrology Nurse at
Found in: beBee S2 KE - 1 minute ago
Mater Hospital Nairobi, Kenya Full timeThe Mater Hospital was opened in 1962 by the Sisters of Mercy, a Catholic Order of Nuns originating from Ireland, three years after registering themselves as the Registered Trustees of an entity under the Perpetual Succession Act (the succeeding legislation after independence). · ...