Lydia Wafula

I believe I have all the skills that are required and experience..

PROFESSIONAL EXPERIENCE
JANUARY2022-FEBRARY2023 (PROGRESSIVE CREDIT LIMITED)
RELATIONSHIP OFFICER/CUSTOMER SERVICE OFFICER
Role.
To contribute to the profitability of the branch by effectively achieving set sales targets through actively and proactively identifying sales opportunities.
To keep the portfolio at risk at the acceptable minimum through actively following up on all clients for timely repayments.
To proactively and continuously deliver service excellence to our customers.

Customer service officer
Receive customers and visitors, welcome and assist them as appropriate.
Handle general inquiries from clients, shareholders and general public visitors.
Direct visitors to various offices at the branch.
Answer telephone calls on enquires about the company.
Receive and distribute incoming mail within the branch.
Follow up on the appointments as directed by the operations manager.
Provide some administrative support to Brach staff.

MAY 2019-MARCH 2021: INUKA AFRICA
(OFFICE ADMIN/FRONT OFFICE.) 
Roles 
Creating daily update records and database for all clients.
Managing phone calls and correspondence (e-mail, letters etc.) and ensure the same are attended to by the requisite person.
Filing all documents and records in the designated files and safely lock them in the designated storage cabinets.
Attending to clients, assist them with their queries, assist them to fill-out the requisite forms and receive the necessary Know Your Client documents from clients. 
Assisting the Executive Director in coordinating operations to ensure efficiency of business operations.
Managing appointments for senior management staff. 
 Jan 2018 –April 2019: Hilimi capital limited 
(Office Administrator)
Roles 
Custodian of the office keys and responsible for opening and closing the office at the beginning and end of business day. 
Assisting the Executive Director in coordinating operations to ensure efficiency of business operations.
Attending to clients, assist them with their queries, assist them to fill-out the requisite forms and receive the necessary Know Your Client documents from clients. 
Creating daily update records and database for all clients.
Creating and updating personnel portfolio records. This entail keeping an updated record of all clients under each loan officer’s portfolio.
Creating and daily updating financial data. These includes keeping a detailed record of all clients whose loan applications have been approved, a detailed record of all loans that have been disbursed each day and a detailed record of all loan repayments that have been received each day. Ensure that all these information is duly updated in the client database. 
Generating reports and or presentations in the format to be agreed upon and email the said reports within agreed upon deadlines (daily, weekly, monthly) 
Managing phone calls and correspondence (e-mail, letters etc.) and ensure the same are attended to by the requisite person.
Managing appointments for senior management staff. 
Understanding the tasks carried out by the business development team (loan officers) and offer them the necessary administrative or other support to enable them work efficiently;
Filing all documents and records in the designated files and safely lock them in the designated storage cabinets.
Supporting budgeting and book keeping procedures. 
Disbursing petty cash as directed by the directors in accordance with company policy. 
Keeping safe custody of all office supplies (including stationery), track stocks and placing orders as necessary 
Keeping a daily log of staff attendance. 
(Credit officer) 
Role
Approve loans within specified limits and refer loan applications outside those limits to management for approval.
Meet with applicants to obtain information for loan applications and to answer questions about the process. 
Analyse applicants’ financial status credit and property evaluations to determine feasibility of granting loans.
Explain to customers the different types of loans and credit options that are available as well as the terms of those services.
Obtain and compile copies of loan applicants’ credit histories corporate financial statements and other financial information.
Review and update credit and loan files.
Computer payment schedules. 
Market bank products to individuals and firms, promoting bank services that may meet customers’ needs. 
Prepare reports to send to customers whose accounts are delinquent and forward irreconcilable accounts for collector action.
Negotiate payment arrangements with customers who have delinquent loans.

Aug 2017-Nov 2017: Daystar University Cafeteria (Cashier). 
Roles
Receive payment by cash, checks, credit cards, vouchers or automatic debits.
Issue receipts, refunds, credits or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. 
Greet customers entering establishments.
Maintain clean and orderly checkout areas. 
Establish or identify prices of goods, services or admission and tabulate bills using calculators, cash registers or optical price scanners. 
Issue trading stamps and redeem food stamps and coupons. 
Resolve customer complaints. 
Calculate total payments received during a time period and reconcile this with total sales. 
Compute and record totals of transactions.
Stock shelves and mark prices on shelves and items.

March 2017-June 2017: St John’s Catholic Church Riruta (Data Entry) 
Roles
Calculating tithes. 
Data entry, filling of tithes in the church computer system.
Updating the tithe system weekly.

Sept 2016 - Oct 2016: Simlaw Seeds Company Limited Nairobi(Internship)
Roles 
Receiving Invoices in Finance Office and Recording.
Filling of Documents. 
Selling of seeds at the counter. 
Tender evaluation committee.
Advising Customer Accordingly.

Sept 2015- Dec 2015:
Ministry of Devolution and Planning Directorate of Special Programs, Western Kenya Community Driven Development and Flood Mitigation Project. (Internship)
Roles 
Writing of Vouchers in finance Department. 
Writing of Quotations in Procurement Department. 
Attending customers in the Front office.
Assisting in secretarial office by carrying out the assignment duties. 
Data collection and analysis. 
Monitoring and evaluation of projects.
Handle financial management aspects.
 

EDUCATION BACKGROUND
Sep 2014 to Jun 2017: Diploma in Business Management, Kiambu Institute of Science and Technology. 
2010 - 2013: Kenya Certificate of Secondary Education, Our lady of Mercy Chebukaka High School. 
2000- 2009: Kenya Certificate of Primary Education (KCPE), Kimalewa Primary School.