Lydia Ralak

I have worked as a customer care agent for 7 years. I am hardworking, honest, self-motivated individual with sound verbal and written communication skills. Being a skilled communicator, I bear keen insight into the needs and views of others listening, identifying issues or problem areas, and coming up with solutions. A proactive individual with a logical approach to challenges, accountable, market driven, job focused, goal oriented and flexible in that I can adapt to different positions and role. 
 

15th July 2021 to Date SunCulture Kenya Limited Telesales/Customer service  Agent

-Contacting potential or existing customers, businesses, or groups to give them correct information about  SunCulture products using the product knowledge. 
-Explaining technical products features and answers customer questions about SunCulture products. 
 Assiting with  the products billing and handling of billing inquiries.
-Generating  own leads and ensuring I have a robust pipeline of potential customers at all times. 
-Being versatile in making extensive outbound calls that meet the organizations KPIs.
-Following up on dispatch issues.
-Adjusting sales scripts to better target the needs and interests of specific individuals. 
-Responding to correspondence from customers on both mails, direct messages and phone and follow up  initial sales contacts. 
-Creating a sense of urgency among potential customers in order to for them to see the need to purchase sooner than later.

March  2016 to  June 2021 Azuri Solar Technologies Limited Telesales Agent/
Customer  Care Representative Contacted potential and existing customers
Quoted our prices to the customers.
Directed prospects to the field sales team
Welcomed and registered  New customers
Handled customer queries and did troubleshooting
Handled the field team issues and answered  incoming calls from clients
Provided  product and service information to customers
Processed  orders, forms, and applications
Documented  all call information
Follow up customer calls where necessary
Collected debts

2008 to 2016 Salina Transporters/Office Clerk 

Making and receiving calls.
Making payment vouchers.
Handling of petty cash.
Calculation of monthly returns of each truck.
Calculation of diesel consumption
Sales and marketing of the product.
Writing formal letters.
Cleaning of the office.
Making office tea

Kenya Institute of Management(KIM) Jan 2012-Dec 2012 Awarded  Certificate in Business Management

Techmate Solutions Sept 2008-Dec 2008 Awarded  Certificate in Information and Communication Technology (ICT) Engineering

Africa Centre for Women in Information and Communication technology(ACWICT) Jan 2008-April 2008 Awarded  Certificate in Information and Communication Technology,Entrepreneurship  Skills and Life skills