Liza Mwende
Banking / Loans
Services provided
In my previousrole at Mogo Auto Ltd I consistently exceeded sales targets by employing effectivecommunication and negotiation skills. This is by proactively working with leads,calling prospective customers and taking them through Mogo products.
I am excited about the opportunity to contribute to the continued success of the company and look forward to discussing how my skills and experience align with your needs. Please see attached my resume for your perusal.
Experience
April 2023-December 2023: Mogo Auto Ltd-Tele sales Agent
➢ Proactively work with leads to achieve loan issuance targets.
➢ Answer customers questions and overcome objections.
➢ Meet company expectations for excellent customer service.
➢ Follow up with customers.
➢ Properly record data in Mogo IT system
➢ Call prospective customers and take them through various Mogo products and terms.
➢ Schedule customers visit to Mogo branch.
➢ Advise prospective customers and current customers by answering questions and
addressing concerns about mogo products.
➢ Meet set targets.
➢ Any other duty that may e assigned.
September 2021-March 2023: Mogo Auto Limited-Logbook Collections Agent.
➢ Collection of all logbooks for all loans issued from dealers and distributors.
➢ Updating transfer status of all logbooks collected/data sent from dealers and distributors.
➢ Assisting in collection and follow up of most urgent logbooks.
➢ Accepting/rejecting ownership of all transfers on TIMS account, handling complications
associated with the process.
➢ Requesting for direct transfers of logbooks on need basis.
➢ Keeping records for all logbooks which ownership has been accepted and updating same
on our record.
➢ Handling office tasks e.g filing, printing, scanning logbooks and keeping records.
➢ Preparing and sending data to distributors for those transfers that have not been
successful for them to do follow ups and resubmission.
➢ Visiting and holding meetings with dealers and distributors.
➢ Preparing and submitting daily reports.
December 2020- September 2021: Mogo Auto Limited-Loan Officer
➢ Process customers loan applications, ensuring quick loan disbursements.
➢ Take clients through the various Mogo Products and terms.
➢ Collect and process all necessary documents.
➢ Conduct proper KYC and fraud prevention.
➢ Remain customers point of contact for loan applications
Education
May 2021-December 2023: Co-operative University of Kenya.
Bachelor of Co-operative Business- Finance Option.
Second class upper Division.
May 2018-December 2020: Co-operative University of Kenya
Diploma in Co-operative management
Credit.
February 2018-August 2018: Achievers College
Computer Packages.
Distinction.
2014-2017: Muthambi Girls High School
Kenya Certificate of Secondary Education
Grade C
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