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Nairobi
LINDA MACHARIA

LINDA MACHARIA

Customer Service Representative

Administrative

Nairobi, Nairobi Area

Social

Services offered

I am a patient, friendly, and personable customer service professional with nearly 5 years of experience helping consumers better understand products and services. I am passionate about listening and understanding, which enables me to intervene, communicate, and respond appropriately to the needs and requests of customers.

Customer service representative
Customer support
Front desk receptionist
Approximate rate: KSh 1,500 per hour

Experience

Customer Service Rep

The Arch Angel Interactive

June 2022 – Jan 2023

  • Responding to customer enquiries.
  • Acting as the contact person between the company and customers.
  • Escalating customer complaints and ensuring timely solutions.
  • Documenting customer interactions as per operating procedure.
  • Providing feedback on customer pending issues.

Customer Service R

Jijenge Credit Limited

Aug 2020 – Dec 2021

  • Providing customers with the various financial products and services information and how they can match their needs.
  • Disseminating information to customers on offers and changes in borrowing interest rates.
  • Managing customer queries through emails and phone calls.
  • Actively responded to and answer customer questions.
  • Carrying out market trends researches to ensure customer need are met.

Customer Escalation Service

I & M Bank

June 2019 – June 2020 

  • Handled both inbound and outbound support for escalated customers issues via phone and tickets to ensure timely resolution and improve customer satisfaction.
  • Managed challenging situations and circumstances with escalated customers by using effective de-escalation techniques.
  • Collaborated with other teams to identify and address systemic issues causing customer escalations.

 

Front Desk Receptionist

JCL Motors

Jan 2018 – June 2019 

  • Answer all incoming calls and redirect them or keep messages.
  • Answer questions and address complaints.
  • Check, sort and forward emails.
  • Greet and welcome guests

Education

Bachelor of Commerce Finance

University of Nairobi

Jan 2014- Sept 2017

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