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Linda Akello

Linda Akello

ADMINISTRATIVE OFFICER/CUSTOMER SERVICE EXPERTISE

Administrative

Westlands, Nairobi Area

Social

Services offered

I am a highly experienced Office administrator with 5+ years of experience in providing excellent customer service to guests and visitors, handling front office operations, managing complex documentation, and efficiently resolving customer complaints. I have strong interpersonal, organizational, and communication skills, which I have used to handle multiple tasks with the utmost professionalism. I have extensive knowledge and experience in both administrative and customer service roles, and I am motivated to serve customers with the utmost level of accuracy and attention to detail.

Office administrator
Customer service
Approximate rate: KSh 500 per hour

Experience

PAN AFRICAN INSTITUTE OF MANAGEMENT & GOVERNANCE LTD

2021– 2023: Administrative officer

Key Responsibilities

  • Ensure guests are greeted warmly upon arrival and assisted with any needs.
  • Ensure front desk and lobby areas are tidy and presentable.
  • Handle guest complaints and inquiries in a professional manner.
  • Ensure all customer service standards are met.
  • Prepare weekly reports and other reports as needed.
  • Receive and direct visitors to the appropriate persons or office.
  • Answer, screen, and forward incoming phone calls.
  • Provide basic and accurate information in-person and via phone/email.
  • Receive, sort, and distribute daily mail and deliveries.
  • Order front office supplies and keep inventory of stock.
  • Manage petty cash and be able to do proper reconciliation.
  • Coordinating conference room meetings
  • Setup and maintain office files and record systems.
  • Attending to clients queries both on phone and by email
  • Printing, photocopying, laminating, binding, scanning and typing.            

FAHARI PALM MEETINGS & ACCOMMODATION

2018 - 2021: Front Office/Marketing Personnel 

Duties and Responsibilities

  • In Charge of hotel marketing operations
  • In Charge of front office operations
  • Handling daily clients complains and compliments
  • Handling clients incoming calls, messages and emails 
  • Receiving and making clients reservations
  • Overseeing client’s check-ins and check out.
  • Ensuring the tidiness of the hotel front office area.
  • Ensuring Clients comfort and satisfaction in the hotel by offering quality customer service 
  • In charge of hotel social media and Search engine marketing
  • Making follow up on clients for a repeat business

 

 

                      ETHICS AND CAPACITY DEVELOPMENT INSTITUTE  

2017-2018: Assistant Admin/Salesperson

Duties and Responsibilities

 

  • In charge of all front office operations Answering Calls, 
  • Taking Messages and Handling Correspondence
  • Maintaining Diaries and Arranging Appointments
  • Typing, Preparing and Collating Reports
  • Filing office documents manually and electronically 
  • Organizing and Servicing Meetings (Producing Agendas and Taking Minutes)
  • Managing Databases
  • Prioritizing Workloads
  • Implementing New Procedures and Administrative Systems
  • Liaising with Relevant Organizations and Clients
  • Coordinating Mailshots and Similar Publicity Tasks
  • Logging or Processing Bills and expenses
  • Marketing company products via email and phone calls.
  • Follow up on clients

Education

  • 2008-2010: Diploma in Customer Service. (Regional Institute of Business Management) Distinction 
  • 2008-2010: Diploma in Basic accounts. Regional Institute of Business Management) Credit 
  • 2008-2010: Diploma in Front Office Operations and Administrations. (Regional Institute of Business Management) 

2001-2006: Kenya Certificate of Secondary Education. Passed 

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