
Linda Akello
Administrative
Services offered
I am a highly experienced Office administrator with 5+ years of experience in providing excellent customer service to guests and visitors, handling front office operations, managing complex documentation, and efficiently resolving customer complaints. I have strong interpersonal, organizational, and communication skills, which I have used to handle multiple tasks with the utmost professionalism. I have extensive knowledge and experience in both administrative and customer service roles, and I am motivated to serve customers with the utmost level of accuracy and attention to detail.
Experience
PAN AFRICAN INSTITUTE OF MANAGEMENT & GOVERNANCE LTD
2021– 2023: Administrative officer
Key Responsibilities
- Ensure guests are greeted warmly upon arrival and assisted with any needs.
- Ensure front desk and lobby areas are tidy and presentable.
- Handle guest complaints and inquiries in a professional manner.
- Ensure all customer service standards are met.
- Prepare weekly reports and other reports as needed.
- Receive and direct visitors to the appropriate persons or office.
- Answer, screen, and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort, and distribute daily mail and deliveries.
- Order front office supplies and keep inventory of stock.
- Manage petty cash and be able to do proper reconciliation.
- Coordinating conference room meetings
- Setup and maintain office files and record systems.
- Attending to clients queries both on phone and by email
- Printing, photocopying, laminating, binding, scanning and typing.
FAHARI PALM MEETINGS & ACCOMMODATION
2018 - 2021: Front Office/Marketing Personnel
Duties and Responsibilities
- In Charge of hotel marketing operations
- In Charge of front office operations
- Handling daily clients complains and compliments
- Handling clients incoming calls, messages and emails
- Receiving and making clients reservations
- Overseeing client’s check-ins and check out.
- Ensuring the tidiness of the hotel front office area.
- Ensuring Clients comfort and satisfaction in the hotel by offering quality customer service
- In charge of hotel social media and Search engine marketing
- Making follow up on clients for a repeat business
| ETHICS AND CAPACITY DEVELOPMENT INSTITUTE |
2017-2018: Assistant Admin/Salesperson
Duties and Responsibilities
- In charge of all front office operations Answering Calls,
- Taking Messages and Handling Correspondence
- Maintaining Diaries and Arranging Appointments
- Typing, Preparing and Collating Reports
- Filing office documents manually and electronically
- Organizing and Servicing Meetings (Producing Agendas and Taking Minutes)
- Managing Databases
- Prioritizing Workloads
- Implementing New Procedures and Administrative Systems
- Liaising with Relevant Organizations and Clients
- Coordinating Mailshots and Similar Publicity Tasks
- Logging or Processing Bills and expenses
- Marketing company products via email and phone calls.
- Follow up on clients
Education
- 2008-2010: Diploma in Customer Service. (Regional Institute of Business Management) Distinction
- 2008-2010: Diploma in Basic accounts. Regional Institute of Business Management) Credit
- 2008-2010: Diploma in Front Office Operations and Administrations. (Regional Institute of Business Management)
2001-2006: Kenya Certificate of Secondary Education. Passed
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