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Lilian Karani

Lilian Karani

CUSTOMER EXPERIENCE MANAGER

Customer Service / Support

Nairobi, Nairobi Area
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About Lilian Karani:

I am a seasoned and committed professional with strong interpersonal and communication skills, aimed at acquiring organizational goals. I have over 28 years of experience overseeing banking operations, coordinating relationship management activities, and assisting in the planning and implementation of enhanced systems that promote the improvement of organizational performance. 

I am competent in monitoring strict adherence to governance, creating, developing, establishing, and maintaining divisional strategies to meet organizational objectives and achieve targets. 

 

 

Experience

In addition, my skills equip me with the ability to lead operations in counseling, mental health, and research in enhancing the socio-economic and psychosocial well-being of people to enhance sustainable social development. I aim to obtain a position in a driven environment where I can add value by bringing my experience, skills, and strong dedication and responsibility.

 

Education

Additional Information- Banking Trainings and Workshop
 
  • Anti-Money Laundering and KYC. 
  • Appraising Performance. 
  • Balance Scorecard. 
  • Becoming an inspirational Leader. 
  • Becoming More Professional through Business Etiquette. 
  • Building Profitable Customer Relationships. 
  • Developing a Growth Mindset. 
  • Difficult people strategies to keep everyone working together. 
  • Emergency and Disaster preparedness. 
  • Excellence in Customer Service. 
  • Intermediate Credit training. 
  • Intermediate Customer Service Training. 
  • Interpersonal Communications Skills. 
  • IT Security Awareness. 
  • KCB Card product training. 
  • KCB Fraud Risk Awareness. 
  • KCB Operational Risk. 
  • Leadership Development. 
  • Leadership Essentials. 
  • Managing Pressure and stress to optimize your performance. 
  • Omega (Retail Conversation’s Skills Curriculum: Building customer connections (BCC-US). 
  • Personal Financial Management. 
  • Providing Effective Internal Customer Service. 
  • Retail and Mortgage Product Knowledge. 
  • Time Management. 
  • Training of Trainers. 
  • Certificate in Training of Trainers Course; Corporate Staffing Services
  • Agent Banking Course. 
  • Cyber Security Awareness Course. 
  • KCB Ethics Course. 
  • KCB General Insurance course.
  • KCB Risk Certification programme level 1 covering: - Ethics Compliance, Anti-Money Laundering and Operational Risk Management course. 
  • Kenya Bankers Association-Integrated Payment Services (IPSL Staff) Sustainable Finance Initiative Course. 
  • Management Skills Course. 
  • Managerial Effectiveness Course. 
  • Sustainability Awareness Course. 
  • TOT Refresher course. 
  • Visa Training Course.

 

 

 
 
 

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