Josephine waithera

I currently have 4 months of working experience at the Kenya Forest Service (KFS) as an associate in the IT department. I gained skills in ICT support, teamwork, customer service, general computer skills and IT service provision to other departments. I recently graduated in August 2021 with a Second class honours Upper Division) in BBIT (Bachelors of Business Information Technology). I'm currently pursuing a certificate in Certified Public Accountant (CPA). I also have 2 years of experience working as a Manager, social media manager, content creator and customer service provider for Jeyrfashionhouse which is an online business that I started on my own.

Customer Service Representative/Social media manager/ Sales person, Jeyr House Of Fashion  (remote)

Nairobi , Kenya 

17TH May 2021- 21ST June 2023

• Identifying target customers
• Managing their Instagram profile
• Developing strategies to increase engagement
• Providing customer services
• Developing effective marketing strategies
• Engaging with clients and creating a positive relationship with them.
• Ensuring customer’s satisfaction by following up after purchase.

IT Attachment, Kenya Forest Service (KFS)

Nairobi, Kenya. 

12th January 2021 – 2nd April 2021 

• Worked in the ICT department as an ICT support.
• Conducted system testing and maintenance
• Performed hardware repair and maintenance
• Learnt basic computer skills and no-code web design
• User support 

Part-time labelling assistant, Loreto Kiambu Girls High School

Nairobi, Kenya.

January 2017- January 2020   

• Worked as an assistant in labelling uniforms for incoming students at the school
• Organized and oversaw the admission process to ensure a complete and smooth operation 
• Coordinated my team to ensure every student and parent was served as fast as possible 
• Effectively participated in teamwork to achieve our optimal goal of ensuring every student had their uniforms labelled accordingly.

Bachelor in Science (BSc): Business Information and Technology (BBIT)

The Technical University of Kenya – Nairobi, Kenya 

September 2016 -November 2020

• Majored in information and technology, accounting, economics and business management
• Graduated with second class honours, upper-division
• Gained skills in running and managing a business and how to incorporate IT in business management

Associate Degree: Certified Public Accounting (CPA)

Vision Institute of Professionals – Nairobi, Kenya 

July 2019 – Current

• Awarded a pass in CPA 1 and CPA 2.
• Majored in business law, financial accounting and entrepreneurship (CPA 1)
• Learnt managerial accounting, taxation and finance, and economics

High school 

Kiria-ini Girls – Murang’a, Kenya.

January 2012 – November 2015

• Elected dorm captain for three years. 
• A member of the science club
• Elected as the chairlady for two years
• Was also a member of the peer counselling panel
• Graduated with a B+. Special recognition in Mathematics, English, Kiswahili and Home science