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Josephine waithera

Josephine waithera

Customer Service Representative

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

I currently have 4 months of working experience at the Kenya Forest Service (KFS) as an associate in the IT department. I gained skills in ICT support, teamwork, customer service, general computer skills and IT service provision to other departments. I recently graduated in August 2021 with a Second class honours Upper Division) in BBIT (Bachelors of Business Information Technology). I'm currently pursuing a certificate in Certified Public Accountant (CPA). I also have 2 years of experience working as a Manager, social media manager, content creator and customer service provider for Jeyrfashionhouse which is an online business that I started on my own.

Customer service representative
Social media manager
Ict support
Sales person
Content creator
Approximate rate: USD$ 13 per hour

Experience

Customer Service Representative/Social media manager/ Sales person, Jeyr House Of Fashion  (remote)

Nairobi , Kenya 

17TH May 2021- 21ST June 2023

  • Identifying target customers
  • Managing their Instagram profile
  • Developing strategies to increase engagement
  • Providing customer services
  • Developing effective marketing strategies
  • Engaging with clients and creating a positive relationship with them.
  • Ensuring customer’s satisfaction by following up after purchase.

IT Attachment, Kenya Forest Service (KFS)

Nairobi, Kenya. 

12th January 2021 – 2nd April 2021 

  • Worked in the ICT department as an ICT support.
  • Conducted system testing and maintenance
  • Performed hardware repair and maintenance
  • Learnt basic computer skills and no-code web design
  • User support 

Part-time labelling assistant, Loreto Kiambu Girls High School

Nairobi, Kenya.

January 2017- January 2020   

  • Worked as an assistant in labelling uniforms for incoming students at the school
  • Organized and oversaw the admission process to ensure a complete and smooth operation 
  • Coordinated my team to ensure every student and parent was served as fast as possible 
  • Effectively participated in teamwork to achieve our optimal goal of ensuring every student had their uniforms labelled accordingly.

Education

Bachelor in Science (BSc): Business Information and Technology (BBIT)

The Technical University of Kenya – Nairobi, Kenya 

September 2016 -November 2020

  • Majored in information and technology, accounting, economics and business management
  • Graduated with second class honours, upper-division
  • Gained skills in running and managing a business and how to incorporate IT in business management

Associate Degree: Certified Public Accounting (CPA)

Vision Institute of Professionals – Nairobi, Kenya 

July 2019 – Current

  • Awarded a pass in CPA 1 and CPA 2.
  • Majored in business law, financial accounting and entrepreneurship (CPA 1)
  • Learnt managerial accounting, taxation and finance, and economics

High school 

Kiria-ini Girls – Murang’a, Kenya.

January 2012 – November 2015

  • Elected dorm captain for three years. 
  • A member of the science club
  • Elected as the chairlady for two years
  • Was also a member of the peer counselling panel
  • Graduated with a B+. Special recognition in Mathematics, English, Kiswahili and Home science

 

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