Lavenda Lodi

I am a dedicated worker, a well organized individual, self driven, flexible, adaptable and detail-oriented in everything that I do aiming to help attain company's goals and achieve my goals as well as I take on more responsibilities. I am very empathetic when dealing with customers and ensure all customers' issues are resolved enhancing customer satisfaction. 
I am a team player and I have the ability to facilitate groups and collaborate with multidisciplinary teams to enable the company to grow to a higher level and meet future demands. I also have the ability to stay calm and intervene during crisis.
I am a sociable person, I love serving people in that in my 4 years of work experience in customer service related work, I interacted with different types of people and my negotiation skills helped me to handle them very well. I am an ambitious and proactive person, open to new opportunities and experiences and ready to exercise my skills and expand my knowledge in order to demonstrate good work ethics and promote growth and development to the organization.

Zumi Africa - Sales Agent

November 2022 - January 2023

• Pitched to customers about our company's products
• Retention of existing customers by ensuring customer satisfaction is achieved 
• Won back churned customers and who defaulted from using our services  
• Convinced new customers to buy our products which led to achieving my target.

Sanlam Life insurance - Sales Agent

March 2021 - April 2022

• Returning calls 
• Processes insurance policies renewals, Data entry
• Cross selling our products 
• Pitched company's products to clients
• Ensured retention and satisfaction of clients 

Yellow Sparrows Art and Craft center -Facilitator

January 2020 - January 2021

• Bookkeeping, Data entry
• Returning calls and Responding to emails
• Welcoming customers and explaining to them the company's services

EDUCATIONAL BACKGROUND

Technical University of Kenya                        September   2015 - May 2017

Diploma in School of Creative Arts and Media Technology

PROFESSIONAL DEVELOPMENT

ALX- Programme    

June 2022-September 2022                                                                        

Certificate in Virtual Assistant

Generation Programme Kenya                                   May 2022 - June 2022                                                        

Certificate in Digital Customer Service

CAP Youth Empowerment Institute                            May 2015 - July 2015                                                   

Certificate in Hospitality Management