Juliet Alela

I am a highly-motivated, conscientious, and competent collaborator who possesses in-depth knowledge and expertise within this industry. 

Brand Ambassador TRADCO LIMITED - NAIROBI, KENYA 

Ø Achieved a 35% increase in sales by increasing brand awareness through sampling demonstrations, sales, give-away, and brand promotion. 

Ø Managed customer inquiries, requests, complaints, and suggestions. 

Ø Managed excellent customer relationships through regular updates to customers as well as prompt and professional replies to all customer feedback. 

Ø Assist the team leader in negotiating customer claims and initiating billing adjustmentsOutbound Call Centre Agent 

Gruponoa International - NAIROBI, KENYA 

Ø Conduct call surveys 

Ø Give a detailed feedback 

Ø Answer client's questions regarding the surveys 

Ø Manage a contact list. 

Ø Prepare the client's survey spreadsheets and keep records

 Virtual Assistant RUNNERS POINT - NAIROBI, KENYA 

Ø Responded to emails and phone calls from clients. 

Ø Scheduled meetings for clients. Ø Managed a contact list for clients.

 Ø Prepare customer spreadsheets and keep online records for clients. 

Ø Organized managers' calendars. 

Ø Perform market research and product advertisements

• KABETE NATIONAL POLYTECHNIC

2019 - 2023

Diploma in Information Communication Technology

• Ahero Girls High School

2014-2017