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Nairobi
Achieng Joan

Achieng Joan

Customer service /Chat moderator

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

Hardworking and reliable individual focused on going above and beyond to support team and serve customers. Trained in Customer relations and offering top-notch customer service abilities. Motivated to continue to learn and grow professionally.

Skilled team player with strong background in team management. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.

Team management
Customer service
Chat moderator
Approximate rate: USD$ 20 per hour

Experience

  • Developed collaborative partnerships with customers and internal business partners to successfully solve complex problems.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Relayed new and relevant information to customers and followed up on promises.
  • Communicated with clients over phone, email and chat platforms.
  • Completed paperwork for orders and new service actions.
  • Resolved product and service issues promptly.
  • Provided solutions, recommendations and replacements with empathy and positive feedback.
  • Handled escalated callers to reach positive outcomes.
  • Built strong knowledge of product line to assist customers in selecting products.
  • Returned customer calls and responded to inquiries and complaints.
  • Managed time by prioritizing workload and juggling multiple tasks simultaneously.

Education

High school Education.

Diploma in secretarial and micro soft office package

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