Customer Support Representative - Nairobi
3 weeks ago

Job summary
Attend to customer inquiries promptly and professionally via chat, email and Phone on various issues such as: account registration and verification processes (KYC), deposits, withdrawals and payment method.
- Adhere strictly to company policies and Kenyan regulatory guidelines regarding advertising, player protection and responsible gaming
- Identify and escalate complex or unresolved issues to the relevant internal teams
- Provide accurate information regarding products services policies and procedures
Job description
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