JOSEPHINE OMUTO

Iam a diploma graduate in nutrition and dietetics management. Have both health and hospitality experience. Have worked for over 3 years in hospitality industry in various departments and specialized in front office.

Iam a flexible person and can always multitask. Given an opportunity, you wont regret my services.

WORK EXPERIENCE

October 2022 to Date: Working as a Cashier and Front Office Supervisor at Planet Garden annex Hotel.

 DUTIES

• Performing all functions of a waitress, housekeeper when they are not around or if need.
• Preparing the daily, weekly and monthly reports for the front office and all outlets generating revenue to the hotel.
• Making requisitions for the front office department.
• Attending managerial meetings on behalf of the department.
• Performing daily reconciliations at the end of day shift.
• Solving departmental problems.
• Receiving payments for all hotel outlet generating revenues.
• Creating accounts for individuals, corporate or group accounts.
• Receiving subscription fees and daily activities fee.
• Generating statements and checking guest balances.
• Moving guests to other room of preference.
• Billing extras and rooms.
• Updating guest accounts.
• Making reservations, checking in and checking out guests.
• Responding to emails.
• Raising guest invoices.
• Posting complementary and discounting rooms.
• Creating internal orders of the department.
• Viewing online reports
• Welcoming guests and allocating rooms.
• Receiving incoming calls and making outgoing calls.
• Printing, photocopying and scanning documents.
• Being in charge and controlling the front office department.
• Making bookings for both individuals, corporates or groups and conferences.
• Following up pending bills to be paid.
• Negotiating accommodation and conference rates with guests/clients.
• Daily sales reconciliations.

2022(JAN-JUNE) Worked at CEAMO LODGE HOTEL, Lodwar as a waitress.

2019 – 2021 (Nov 2019- Dec 2021): Boma Inn Hotel, Eldoret, Kenya.

Worked as a general hotelier and served in the following areas:

• Kitchen, Laundry, public area, housekeeping, service, receptionist, night auditor and finally majored in the following departments.

FRONT OFFICE: Duties and Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Programming room cards.
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations.
• Keep updated records of office expenses and costs.
• Perform other clerical receptionist duties such as filing, photocopying, emailing, and scanning
• Cashiering; Billing using opera system.
• Making reservations using opera system.
• Checking in and Checkout guests using opera system.
• Listening to the guests complains and giving out the solutions.
• Helping in room service provision in case the housekeeper is not around.
• Posting bills for transport transfers and passersby.
• Helping guests on registration of cards during their check in.

FINANCE (NIGHT AUDITOR): Duties and Responsibilities

• Performing daily audit of housekeeping report in comparison to front office report and study occupancy reports to ensure accuracy.
• Taking all duties of a receptionist at night and Handling guest complains at night.
• Prepare daily balance sheet of all revenues and settlement accounts every night and file up details for reference.
• Emailing daily reports after running the audit and closing the PDQs.
• Performing night audit of the hotel and outlet for revenue as per the existing procedures.
• Discounting rooms as per the request in the system.
• Administer and compile daily restaurant revenue report data and perform audit on service journals.
• Administer and reset accounting system for all new operations.

October 2018- May 2019: Thika Level Five Hospital as Surgical Dietitian Technologist Duties and Responsibilities

• Taking the nutritional assessment.
• Nutritional guiding and counseling.
• Making food regimes and meal plans for the patients.
• Prescription of supplements depending on the patients’ condition.
• Helping in feeding the patients who needs support and those on NG tubes.
• Ensuring that patients take the correct meals and portions.
• Identifying those on malnutrition and managing them.
• Monitoring and doing the follow up.
• Preparing monthly reports.
• Supervising and orienting the students on attachment and the interns to ensure everything runs smoothly.

July2015 -June 2018

• Worked at Nzoia Sugar Company as a Data Entry Clerk in Agriculture Department, Agronomy Section - Experimentation.

August - November 2014 - Lodwar District Hospital as a Nutritionist.

Duties and responsibilities.

• Giving health education to pregnant mothers, post-natal and others.
• Supplementation of Vit.A to children under 5 years, distributing dewormers and folic acid to pregnant women.
• Ensuring that the environment is clean to maintain sanitation and hygiene.
• Distributing supplements to the malnourished children in OTP, Comprehensive Clinic Care.
• Admission and discharging of patients in stabilization Centre.
• Educating women in the maternity on how to breast feed and those in the incubators.
• Supervising in the kitchen how the meals are cooked and if they are the right meals and ensuring each patient gets the right meal.
• Taking the nutritional assessment in Comprehensive Clinic Care.
• Monitoring on the growth of children in stabilization center.
• Monitoring the growth and changes of PLHVs.
• Guiding and counseling PLHVs.

Recruiting those who are malnourished 

EDUCATION AND TRAINING

2015 (Jan. – Nov): Thika School of Medicine and Health Sciences

Qualification - Diploma in Nutrition and Dietetics Management - KNEC Module III –CREDIT 2012-2014(Sept-July): African Institute of Research and Development Studies (AIRADS) Qualification - Diploma in Nutrition and Dietetics Management - KNEC Module II –PASS and Module I- (CREDIT)