Jemimah N. Wangari

• Able to supervise, lead and guide a team. 
• Confident, patience, polite when dealing with difficult situation. 
• Able to come up with new ideas that will improve customer service standards. 
• Able to analyze situations while making independent judgments and offering solutions. 
• Able to motivate my team members without using force. 
• Able to adjust and embrace changes. 
• Proficient in computer applications, including, word processing, spreadsheets,databases, and presentation communication. 
• Excellent written and verbal communications skills. 
• Able to work effectively in a team.

 RFH Healthcare -Customer Care Manager (2019 to date)

. Positive improvements in Customer Turn Around Time(TAT) and efficiency  scores for customer service.

·Gathering customer feedback via Customer satisfactory survey  that focuses on customer satisfaction.

·Developing satisfaction goals and coordinating with team members on how to meet them.

Responding to customer service issues in a timely manner.

Receiving complaints in form of verbal and hand written.

Communicating with customers by phone, email and face to face.

Investigating and solve customer problems that have been forwarded by customer care members.

Educating customers on new services and hospital functions.

Encouraging our customers to use our hospital us their hospital of choice

Maintain accurate records and all customer service activities.

Organize programs for customer care team to update their job knowledge and that will enhance their skills.

Supervise customer relations team. 

RFH  Healthcare -Billing Clerk /Claims Assistant (Jan 2017 -Feb 2019)

-Maintain proper documentation of claims, files,storage of all accounting and billing 
-Balance daily batches, prepare and distribute income statistics report.
schedule appointments, writing minutes and preparing reports.
policies and degree of coverage.
throughout the day.
-Maintain an up-to-date knowledge of insurance guideline, Medicare and state Medicaid.
-Protect hospital reputation by maintaining confidentiality of patient financial 
-Follow up outstanding claims within cycle time frame for standing billing.
-Decease coding.
-Receive and process cash or credit card paymentsfor goods and services.
-Handle complaints efficiently; track and maintain records for the compaints received
preparation.
-Preparing reviewing, and transmitting electronic claims using billing software.
-Contact insurance companies to obtain information regarding patients’ insurance 
-Handle and address client follow-up inquires, as well as resolve inconsistencies in billing.
-Compiles amounts receivable and preparing invoices for clients.
information.
-Ensure reception area and desks are clean and free from dust, spills, cutter and hazards 
-Review information entered into an accounting system to verify it’s accuracy for final bill 
assisting managers as requested.
-Perform administrative requirements such as completing necessary forms, reports and 
-Perform administrative tasks such as receiving phone calls, replying emails, and 
record.
-Balance daily sales, including cash, insurance, and other payment.

LAO Enterprises-Receiptionist/Admin 

(Jan 2016-Dec 2016)

Duties and responsibilities
-Perform work related errands as requested such as going to the post office and bank.
-Assist with event planning, implementation, and ensure office equipment is properly 
-Update and maintain databases such as mailing lists, contact lists and client information.
-Coordinate and organize appointments and meetings.
-Update and maintain internal staff contact lists
-Receive calls and provide information to the callers
maintained and serviced.
and company credit cards.
-Managing and maintaining office filing and storage systems.
-Coordinate and maintain staff administrative records such as staff parking, staff phones 
-Receive and reply Emails, mail deliveries, and schedule appointment

University of Nairobi -

Diploma in Public Relations 

September 2021 to September 2022 

University of Nairobi 

Certificate in Public Relations 

May 2014 to November 2014