Lilian Muthoni
Customer Service / Support
Services offered
Highly professional customer service executive and insurance claims specialist with 5 years of experience working in a corporate organization. I have special expertise in customer service, problem-solving, report writing, risk management, Google tools, Google workspace, Microsoft suite, Internet research, Data entry, and expense tracking.
I understand the unique challenges executives face and can provide the type of confidential support they need in order to achieve their business goals.
With a successful career, providing the best customer service experience, I deliver exceptional levels of service and provide an extra pair of hands allowing my clients to focus on their core objectives and get more from their working day.
Experience
- Highly astute Customer Service Executive and Insurance claims specialist with over 5 years of experience and capable of finding effective resolutions for complex issues.
- Promoting dynamic listening and team collaboration skills. Energetic, friendly
personality with exceptional upselling and cross-selling skills. - Extensive knowledge of processing claims, negotiating settlements, verifying insurance coverage, and reviewing insurance cases.
- Trained and certified Virtual Assistant.
Education
Bachelor of Business Management:
Insurance & Risk Management
Moi University - Nairobi
1. Risk management.
2. Corporate finance.
3. International Finance.
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