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Lilian Muthoni

Lilian Muthoni

Customer Service Executive | Virtual Assistant

Services provided: Email Handlers , Project Management Services , Customer Service Representatives , Internet Researchers , Data Entry Services

Customer Service / Support

Nairobi, Nairobi Area
$10 / hour
Approximate rate

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About Lilian Muthoni:

Highly professional customer service executive and insurance claims specialist with 5 years of experience working in a corporate organization. I have special expertise in customer service, problem-solving, report writing, risk management,  Google tools, Google workspace, Microsoft suite, Internet research, Data entry, and expense tracking. 

I understand the unique challenges executives face and can provide the type of confidential support they need in order to achieve their business goals. 

With a successful career, providing the best customer service experience, I deliver exceptional levels of service and provide an extra pair of hands allowing my clients to focus on their core objectives and get more from their working day.

Experience

  • Highly astute Customer Service Executive and Insurance claims specialist with over 5 years of experience and capable of finding effective resolutions for complex issues.
  • Promoting dynamic listening and team collaboration skills. Energetic, friendly
    personality with exceptional upselling and cross-selling skills.
  • Extensive knowledge of processing claims, negotiating settlements, verifying insurance coverage, and reviewing insurance cases.
  • Trained and certified Virtual Assistant.
     

Education

Bachelor of Business Management:
Insurance & Risk Management
Moi University - Nairobi
1. Risk management.
2. Corporate finance.
3. International Finance.

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