CAROLYNE ATUTI

I am a smart, mature, open-minded, self -driven, jovial, intelligent, and emphatic person. I am passionate about
what I do and easy going by nature. I am a fluent writer and speaker of both English and Kiswahili as well as an
excellent communicator. My knowledge on customer service is extensive as is my ability to form and sustain
positive relationships with people. My inclination is towards a people-centered approach which promotes
independence and well-being for those under my care. I have the ability to perform in high pressure work
environments as evidenced by my ability to manage complex caseloads and meet strict deadlines. I am able to
work on own initiative as well as excel in team based- activities team.

September 2021 – February 2023
Call Center International
Customer Care Representative
Duties: -
 Responded promptly to customer inquiries to ensure they got the information needed always.
 Acknowledged and resolved customer complaints to ensure satisfaction.
 Processed orders, forms, applications, and requests to ensure they met expectations.
 Kept records of customer interactions, transactions, comments, and complaints for future reference.
 Managed a team of junior customer service representatives to ensure they met the set performance threshold.

December 2020 – September 2021
Mutuku Mbithi and Butoyi Advocates
Clerk
Duties: -
 Received letters and documents sent to our office and dispatched them to the relevant personnel for action.
 Attended to clients at the front desk to ensure their needs were met.
 Filed court documents virtually and physically for reference and easy retrieval.
 Requested for mention and hearing dates from court to ensure the advocates had information prior to aid in their
preparation for court sessions.
 Typed, printed, scanned, photocopied, and recorded sessions to ensure they were properly filed for easy retrieval.
September – November 2019
Data Entry Clerk
Kenya National Bureau of Statistics
Duties: -
● Prepared, compiled, and sorted out documents for data entry.
● Logged receipt and verified data to ensure data were accurately translated.
● Transcribed sourced data into the required electronic format for easy retrieval when needed.
March-August 2019
Attache Researcher
Nyamira County Assembly
Duties: -
● Engaged locals in discussions to deduce problems affecting them and offer solutions.
● Wrote reports on the visits to the field for research for further action by the County.
● Analyzed data provided to the assembly after research to ensure accuracy of data shared.
● Attended proceedings of the house to record issues brought forward by the people and found ways to solve them.
October 2016 – January 2020
Mentor/ Peer Counselor
Kenya Education Fund and Egerton University
Duties: -
● Provided crisis intervention services, short-term peer support, information, and referrals to campus and
community resources/organizations to ensure the learning process was smooth.
● Indulged in building confidence and self-esteem among students to aid in choices and decisions they made.
● Participated in assisting new students to adjust to hostel life, cope with academic difficulties and exam stress as
well as manage their newfound freedom.
● Created awareness on current issues and matters affecting students and the community at large such as
HIV/AIDS, drug abuse, and peace to ensure they made informed choices.

March - April 2022
Generation Programme Kenya
Certificate in Digital Customer Service
August 2016–December 2020
Egerton University
Bachelor of Arts in Sociology and Religion
March-May 2016
Jomo Kenyatta Enterprise
Certificate in Computer Applications