Irene Wandela

I am an energetic and ambitious professional productive Administrative Executive with 7+year track record in data management, customer relations and complex problem- solving. Overseeing operations and handles all administrative needs with efficiency and professionalism. Advanced skills in SAP, CRM- Sales Force, ZoHo. I have a solid track record of constantly exceeding business development objectives, assessing market potential, identifying present and future sales opportunities, developing forecasts, and enhancing revenue growth. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
I am looking forward to utilizing my existing skillset to increase company profitability.

Business Development Officer
Salaam Technology Limited / Nairobi / Dec 2021 - Present
▪ Prospecting and reaching out to clients for new business.
▪ Client service for existing services.
▪ Setting, planning, and conducting meetings with potential clients.
▪ Product development based on interactions with customers.
▪ Creating and sharing reports on sales and maintaining updates in a CRM.
▪ Conducting research to identify new markets and customer needs.
▪ Resolving customer problems and complaints to maximize satisfaction.
▪ Implementing initiatives/strategies/programs to capture demographics.
Business Executive Officer
Alternate Doors Consulting / Nairobi / Sep 2021 - Nov 2022
▪ Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
▪ Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
▪ Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
▪ Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
▪ Investigated and addressed business development challenges to proactively mitigate problems.
 Operations Supervisor
A1 Autoservice Limited / Nairobi / Jun 2020 - Sep 2022
▪ Conducting office support tasks Providing proper documentation.
▪ Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
▪ Trained new employees on administrative procedures, company policies and performance standards.
▪ Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
▪ Compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy.
▪ Reconciled account files and produced monthly reports to keep accountant and Auditor informed about office operations.
▪ Transcribed meeting minutes for recordkeeping and submitted to senior management.
▪ Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
▪ Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
▪ Monitored supply chain and managed logistics functions for company.
▪ Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
▪ Developed and deepened relationships with customers, vendors and internal stakeholders.
▪ Maintained cleanliness and organization of workshop workspace, working closely with employees to systemize tasks.
▪ Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
▪ Resolved customer complaints and maintained clean and tidy checkout area.
▪ Performed cash, card and check transactions to complete customer purchases.
▪ Used POS system to enter orders, process payments and issue receipts.
▪ Managed over 30 Customer calls per day
Sales Executive
Yellow Pages / Nairobi / Jul 2018 - Jun 2019
▪ Developed and executed territory plan to achieve sales objectives and targets
▪ Ensured company set regulatory policies are all adhered to
▪ Debt collection- ensured all accounts receivables are collected at the agreed time and the distributors operated within approved limits, and credit appraisal
▪ Identified changes in payment patterns and propose action to avert indebtedness
▪ Handled disputed bills and negotiate to bring payment within the agreed terms
▪ New Sales Opportunities: Met and exceed sales targets by developing long-term relationships within the targeted customers and by identifying up-selling and cross- selling opportunities within existing accounts.
▪ Revenue growth: Ensured overall revenue growth within target market list through churn reduction.
▪ Cash & Collections: complemented company’s efforts in ensuring that billed revenues translate to cash by managing the accounts reconciliation, ensuring prompt settlement, accelerating dispute resolution and debt collection from customers.
▪ Contract Renewals: Managed contract renewals and proposal responses. Developed and delivered unsolicited renewal proposals with clearly articulated value propositions to the customers.
▪ Customer Improvement Programs: Ensured that customers are contacted where required and the customer improvement programs related to your assigned sector/customers are completed in time.

Customer Service Coordinator
Crown Paints Kenya Plc / Nairobi / Aug 2013 - Jun 2018
▪ Made and received customer fulfillment calls, quality calls, renewal calls, follow- ups, and cold calls.
▪ Gave transfers to senior supervisors.
▪ Responded promptly to customers' inquiries.
▪ Handed and resolved customer complaints.
▪ Obtained and evaluated all relevant information to handle product and service inquiries.
▪ Processed orders, order forms, LPO, quotations, and requests.
▪ Kept records of customer interactions and transactions.
▪ Maintained customer databases.
▪ Provided feedback on efficiency of customer service response.
▪ Supported Business Development Manager, managing over 20 team members resolving 50+ customer issues every day
▪ Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities
▪ Resolved concerns with products or services to help with retention and drive sales
▪ Described product highlights and benefits to help guide purchasing decisions
▪ Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Area Sales Executive
Wananchi Group / Nairobi / Feb 2012 - Jul 2013
▪ Promotion of company's service and product.
▪ Handled customer complaints, resolving issues.
▪ Followed-up after-sales service.
▪ Organized sales visits.
▪ Established new business.
▪ Maintained accurate records.
▪ Reviewed sales performance.
▪ Negotiated contracts and packages.
▪ Analyzed past sales data and team performance to develop realistic sales goals

Undergraduate
KCA University / Nairobi / 2012