Elizabeth Ogal

I am a resourceful and reliable Executive with a career spanning over 8 years as a high-level executive assistant, customer service and sales. I have demonstrated expertise and experience providing support to senior leaders and executives of different management levels. With extensive experience in, planning, organizing and coordinating tasks with competing priorities, I have successfully assisted in corporate communications, managing the calendar, screening and training of new employees and assisting management with all personnel matters. My experience in interacting with people from diverse cultures has seen me handle organizational communication across management levels. Some of the competencies I have acquired throughout my work engagements include; operations management, administrative support, executive support and planning. Being a highly motivated and technologically-adept professional, I have a reputation for maintaining a positive attitude and producing high-quality work. My goal is to secure a position where my skills in administration and legal expertise will be utilized in performing my roles and achieving the organization’s objectives.

• Management: I am proficient with the responsibility of the day to day strategic guidance, direction and leadership of staff while ensuring legal, regulatory, and statutory requirements are adhered to. 
• Administrative skills: Experienced in handling high-level administrative duties that include; development of the senior management team calendar of events, ensuring efficient and effective functioning of the Office, Scheduling performance review meetings, coordinating activities that are initiated by or are the responsibility of the Directors, developing of the agenda items, taking minutes  and ensuring implementation of agreed action points
• Customer Experience Strategies and Implementation: I am an expert at overseeing development and owning the customer experience strategy 
• Client Relations: Experienced in proactive client engagement through thorough product knowledge that results in better response to enquiries and complaints. Expert in reviewing customer trends/issues, proactively recommending solutions tailored to customer needs and providing high quality service to customers.
• Relationship Management: Ability to establish and grow strong relationships/partnerships with current and potential clients.  
• Sales and Marketing: Capable of proposing a product or service to potential clients with an aim to create leads and making sales thus increasing revenues and profits.
• Operations Management:  Engaged in improving in the implementation of operational system & processes within best practices of a company; took part in fiscal planning to manage the business risk; and participation in the strategic decision making for purposes of business growth.
• Communication: Ability to relate well with everyone in a confident and professional manner ensuring that I appeal to what moves them and capable of good interaction with clients my supervisors and colleagues.
• ICT Competence: Proficient in using the MS office suite, Google suite and other tools of trade as needed, to support the business. 

• Customer Relationship Management - European Business University; January 2023
• Bachelor’s in communication and Journalism - Kenya Methodist University;2022
• Diploma in Mass Communication- Andrew Crawford Media Training School; 2008 
• Kenya Certificate of Secondary Education- Sinaga Girls' High School; 2002 to 2006