Edwin Kirocho

Experienced, knowledgeable, and dedicated professional with extensive experience in the service, sales, and marketing industries. Skilled in Research, Analysis, Reporting, Microsoft office, Customer service, Customer Satisfaction, and call center management. Solid collaborator with an outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Friendly Individual with years of dedicated customer service and sales experience.
A dynamic team-builder, hands-on leader and enterprising problem solver with tactical foresight and verifiable success capitalizing on growth opportunities, improving bottom-line performance, and optimizing organizational efficiency, productivity, and profitability. 
An astute planner, relationship builder, negotiator, problem solver with a strong work ethic and immense passion to excel.
Capable of linking operations and the customer experience in delivering the ultimate experience to clients by walking through their wishes, the business talk, fulfilling promises, and going beyond the tagline, redefining the cliché of life.

Head of contact center operations - Mwananchi credit limited - 7 months.

Sales acquisition and training manager - Scope Markets Kenya - 1 year.

Customer service manager and Lead trainer/Quality Analyst - kwikbet Kenya -1 year 7 months

Customer service Agent -Betika Kenya - 2 years.

Telle collections agent -AFB Kenya - 2 years.

BACHELORS DEGREE IN BUSINESS MANAGEMENT