About Diana Floress:
To deliver exceptional customer service, resolve inquiries efficiently, and build strong relationships, ensuring customer satisfaction and driving business success.
Experience
Extensive experience in customer service roles,
Education
1. **High School Diploma or Equivalent:** A minimum requirement for many entry-level customer service positions, demonstrating basic communication and problem-solving skills.
2.diploma in Business Administration provide a foundation in communication, customer relations, and business concepts, which are valuable for understanding customer needs and effectively resolving issues.
3. **Customer Service Training Programs:** Various online courses and workshops specifically focused on customer service skills, including active listening, conflict resolution, empathy, and effective communication.
4. **Certifications:** Pursuing certifications such as the Customer Service Institute of America (CSIA) or International Customer Service Association (ICSA) can showcase your commitment to the field and enhance your credentials.
5. **Computer and Software Proficiency:** Familiarity with customer relationship management (CRM) software, ticketing systems, and other relevant tools used in customer service environments is often required.
6. **Language Skills:** Depending on the customer base, proficiency in additional languages can be highly beneficial in providing support to diverse customers.
7. **On-the-Job Training:** Many companies provide extensive training to new customer service representatives to ensure they understand the company's products/services, policies, and procedures.
Remember, in addition to formal education, qualities like patience, empathy, problem-solving, and effective communication play a crucial role in excelling in the customer service field.
Professionals who compete with Diana
Professionals in the same Customer Service / Support sector as Diana Floress
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Diana
Jobs near Nairobi, Nairobi Area
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Waiter
3 months ago
Direct apply
*I request for waiter position · *I request to work from 7am to 6pm · *I request to be given one day off per week · *Am available from now.thank you · Jeg har brug for denne service: Hurtigst muligt · Prioritet for denne tjeneste: Nærhed vil blive værdsat · ...
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Health care assistant
2 months ago
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I need a home care set up or a hospital where l can work hand in hand in order for those patients who can't help themselves l will be there in all times to help them and ensure they are taking there drugs ,meals in time · I need this service: As soon as possible · Priority of thi ...
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Car driver
2 months ago
Direct apply
A private international organization (NGO) in partnership with the government has created new vacancies for graduates and undergraduates within Nairobi. Our company deals with Worldwide Business Inventions. · We are looking for ambitious and goal- oriented individuals to be par ...