Olivia Mukhutsi

I am a vibrant and highly skilled professional Customer
Care representative with over 6 years working
experience, Customer care representative at Onfon
Media Limited by handling inbound calls, listen to and
handling Customers complaints, attending to Customers
inquiries, assisting customers on how to use the
organization’s products and also upselling Customer
products based on Customer needs and wants. I was
able to deliver quality customer care services during my
attachment that resulted to me being absorbed by the
company as their employee because of my work ethics
that met and exceeded their expected standards.
My expertise has been honored while working with
leading brands like Onfon Media Limited, National
Housing Corporation Nairobi and Mumias sugar
company as an intern.
I am a Holder of a Bachelor of Arts (Economics) from
The Kabianga University where I graduated with
Second Class Honors Upper division in the year 2016. I
am currently registered as a student in KASNEB TO
undertake my CPA (Certified Public Accountant)
Professional Course in order to gain competitive
advantage in the industry.
I have the following competencies: Team player,
Strong public relations, Good interpersonal skills, Good
communication skills, understanding accounting
concepts, accurate data analysis and the ability to
prepare financial statements.
I enjoy Exploring and creating new ideas, Reading
motivational and inspirational books, Imparting
knowledge to other people

Upselling, Cross selling and Down selling Customer products based on Customer needs and wants.

Customer satisfaction

Data entry

Bachelor of Arts (Economics)

Certified Public Accountant section 1 and 2 completed.

Computer packages.

Kenya Certificate of Secondary Education

Kenya Certificate of Primary Education