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Diana Ndosi

Diana Ndosi

Sales/Office Admin and Customer Support Agent
Westlands, Nairobi Area

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About Diana Ndosi:

I am a highly innovative, motivated, hardworking, and goal-oriented professional with more than 5 years of experience in copywriting, office and sales administration, social media, and digital marketing. I have excellent interpersonal and communication skills, thus being able to relate well with others. The competencies I have gained over the years include but are not limited to; copywriting for ads on eBay, e-commerce account management responding to customers’ messages, returns, and claims, maintaining files and records of the organization, and problem-solving, among other essential skills. Moreover, I possess a competitive spirit alongside a strong desire to exceed goals and maximize opportunities. I focus on securing a position in copywriting where I can exercise my skills and expertise to improve organizational productivity.

Experience

I am a highly experienced and versatile professional with over 4 years of experience working for an eBay store. My expertise includes product listing, customer service, account management, and promotions. I have a proven track record of success in increasing sales and customer satisfaction. My responsibilities included creating optimized product listings with clear and detailed titles, high-quality images, and accurate descriptions. I also handled customer inquiries and complaints, managed returns and refunds, and implemented effective promotions to drive sales. I am skilled in using various tools for inventory management, analytics, and customer relationship management. I am also a certified eBay Product Lister and deeply understand online selling policies and best practices. I am available for meetings via Zoom and always ensure timely communication with my clients via email.

Education

Diploma in Project Management

 

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